Job Purpose:
The Facilities Lead is responsible for maintaining the cleanliness, safety, functionality, and overall readiness of Ark Aid Street Mission Inc. facilities. This role combines hands-on custodial and maintenance work with day-to-day coordination of cleaning operations, supplies, and facility upkeep.
This role is primarily focused on ensuring that all Ark Aid spaces are clean, safe, operational, and welcoming for community members, staff, volunteers, and visitors. By maintaining high standards of cleanliness, safety, and facility care, the Facilities Lead directly supports the Christian mission of Ark Aid Street Mission Inc. - creating spaces where individuals experiencing homelessness and marginalization can access dignity, care, and belonging.
Key Responsibilities:
Facility Cleaning & Maintenance:
- Maintain a clean, sanitary, and welcoming environment across all Ark Aid facilities, both inside and outside.
- Clean and disinfect high-traffic and high-risk areas including washrooms, kitchens, sleeping areas, offices, hallways, stairwells, and entrances.
- Ensure exterior grounds, sidewalks, and entrances are clear, safe, and maintained, including snow and ice removal.
- Perform minor repairs and basic maintenance tasks as needed and escalate larger issues to management or external contractors.
- Conduct routine walkthroughs to identify cleanliness issues, safety hazards, and maintenance concerns.
Facilities Coordination & Leadership:
- Provide daily coordination and task direction to cleaning staff and volunteers.
- Develop and maintain cleaning schedules and task assignments to ensure consistent coverage of all facility areas.
- Support onboarding and training of new staff and volunteers on cleaning procedures, equipment use, and safety standards.
- Monitor work quality and provide informal coaching and feedback.
- Coordinate shift coverage and communicate facility priorities to staff and volunteers.
Maintenance Systems & Monitoring:
- Conduct routine checks of building systems including ventilation, heating/cooling, lighting, plumbing fixtures, and general functionality.
- Track maintenance concerns and communicate issues to leadership or service providers.
- Support coordination of external maintenance contractors and building access when required.
- Maintain basic logs for facility inspections, repairs, and completed maintenance tasks.
Inventory & Supply Management:
- Track, maintain, and reorder janitorial, cleaning, and maintenance supplies.
- Ensure cleaning tools and equipment are functional, safe, and properly stored.
- Monitor supply usage and identify cost-saving or efficiency opportunities.
- Maintain organized storage areas for cleaning and facility materials.
Donations & Operational Support:
- Assist with receiving, sorting, and distributing donations as operational needs require.
- Support setup and reset of program spaces and community areas as needed.
- Respond to urgent cleaning or facility needs to ensure uninterrupted service delivery.
Qualifications & Skills:
Required Qualifications:
- Class G driver's license
- CPR and First Aid Certification
- Vulnerable Sector Check
- Ability to safely perform physically demanding work (standing, lifting, bending, walking)
- A strong, demonstrable commitment to the Christian values, faith-based mission, and community-led vision of Ark Aid.
Preferred Qualifications:
- WHMIS certification
- High school diploma or equivalent
- Previous janitorial, custodial, or facilities maintenance experience
- Experience working in community, shelter, or multi-use public facilities
- Experience in informal leadership or coordinating staff/volunteers
Knowledge, Skills & Abilities:
- Strong attention to detail and ability to maintain high cleanliness standards
- Ability to prioritize tasks in a fast-paced, high-demand environment
- Basic knowledge of building systems and general maintenance practices
- Ability to support and guide others in completing assigned tasks
- Strong communication and interpersonal skills
- Ability to work independently while coordinating with a broader team
- Basic digital literacy (email, scheduling tools, logs, or shared documents)
Organizational Requirements:
- Health & Safety Compliance: Strict adherence to all Ark Aid Occupational Health and Safety policies and protocols, including WHMIS standards, safe chemical handling, and use of Personal Protective Equipment (PPE).
- Organizational Policies: Commitment to upholding internal policies, confidentiality standards, and respectful engagement with all community members.
- Collaborative Accountability: Ability to take direction from leadership while coordinating daily operational needs and adjusting to shifting priorities.
- Incident Reporting: Responsibility for documenting and reporting safety concerns, maintenance issues, incidents, and hazards in a timely and accurate manner.
- Team Participation: Participation in staff meetings, training sessions, and operational briefings as required.
Core Competencies:
- Trauma-Informed Environment Awareness: Understanding of working in spaces serving individuals experiencing homelessness, trauma, and crisis, with a respectful and non-judgmental approach.
- Interpersonal Reliability: Ability to interact respectfully and professionally with community members, staff, volunteers, and external partners.
- Practical Problem-Solving: Ability to identify issues in real time and take appropriate action to maintain safe and functional facilities.
- Accountable Leadership: Demonstrates reliability in following through on tasks, supporting others, and maintaining operational standards.
- Emotional and Environmental Resilience: Ability to work in dynamic environments with competing priorities, sensory demands, and high-traffic community spaces.
AI Screening Notice:
Ark Aid Mission values a thoughtful and personal hiring process. All applications are reviewed directly by our hiring team, and we do not use artificial intelligence (AI) or automated systems to screen or filter candidates.
Pay: $22.91 per hour
Benefits:
- Casual dress
- On-site parking
Licence/Certification:
- Class G Licence (required)
Location:
- London, ON N5W 2Z4 (required)
Work Location: In person
