Position Summary: Reporting to the Rental Manager, the Assistant Rentals Manager is responsible for ensuring all commercial and retail customers receive a consistent customer experience as per the company's corporate vision.
Responsibilities include but not limited to:
Determining customer needs
Using the Point of Rental Operating System and internal software to determine the correct possible Rental equipment for the job.
Using Point of Rental Operating System to accurately process cash, debit and credit customer transactions within the Rental department (e.g. finalized contracts and refunds)
Effectively communicate product features, benefits and warranty policy information to customers
Create contracts, anticipating what is need based on customer request.
Assist in the loading and unloading of rental fleet, portable toilets and various yard work
Maintaining store organization and cleanliness
Using documented store standards and standard operating procedures to deliver consistent customer experience
Ensuring compliance to all appropriate Health & Safety legislation and corporate Health & Safety Policy
Ensuring all company property is accounted for and treated with reasonable care
Answering phone calls for the rental department.
Maintain and organize department staff and daily deliveries as well as weekly rental requirements; managing rental fleet
Maintain accurate inventory of rental products
Requirements:
Class 3 drivers licence; preferred.
· Strong knowledge of compact equipment
Working knowledge of Bobcat, Husqvarna and small engine equipment
Available for one, 5 hour Saturday shift per month
Ability to stand for up to 8 hours per shift
Ability to view computer screen for up to 8 hours per shift
Capable of lifting and moving merchandise up to and including 50lbs for up to 8 hours per shift
A demonstrated ability to deliver customer service
Excellent verbal communication and effective listening skills
Must work well under stress and adaptable to changes without notice.
2 -3 years experience in similar position.
Pay: $28.00-$35.00 per hour
Benefits:
Work Location: In person
