Job Summary
SF / KEX, well-established domestically, continues to drive as the premier leader in the express delivery industry. We place great value on people: employees, customers, service partners, and the community, and we have a strong belief in Corporate Values which brings a strong working relationship. There are many opportunities for employees to nurture and secure their growth and development in the KEX Group. If you believe you have the skills to succeed and grow with us, we want to speak with you.
We are currently seeking a detail-oriented and proactive Operations Coordinator to join our growing team. This role is responsible for coordinating daily operational activities, supporting shipment management, facilitating cross-functional communication, and ensuring a seamless customer and operational experience.
Key Responsibilities
Operations Coordination
- Coordinate daily operational activities to support efficient shipment processing and delivery performance.
- Act as a liaison between customers, operations, and internal departments to ensure service requirements are met.
- Monitor operational workflows and escalate issues when necessary to maintain service standards.
- Support continuous improvement initiatives to enhance operational efficiency and customer satisfaction.
Shipment Management
- Track shipments using company systems and provide timely status updates to customers and internal stakeholders.
- Investigate and coordinate resolution of shipment exceptions, including delays, damages, and lost shipments.
- Work closely with operations teams to ensure timely and accurate shipment movement and delivery.
- Monitor shipment performance and identify opportunities for service improvement.
Data Management & Reporting
- Accurately record shipment and operational data in designated systems and formats
- Maintain data integrity and ensure compliance with company procedures.
- Generate operational reports and analyze data to support business and service performance reviews.
- Assist in monitoring KPIs and identifying trends that impact operational effectiveness.
Qualifications
- Bachelor diploma or equivalent; a degree in Logistics, Supply Chain Management, Business Administration, or a related field is preferred.
- At least 1 year of experience in logistics, transportation, customer service, operations coordination, or a related field; courier industry experience is an asset.
- Strong organizational and coordination skills with the ability to manage multiple priorities.
- Fluency in both English and Mandarin Chinese (verbal and written) is required. Cantonese is considered an asset.
- Strong problem-solving, analytical, and decision-making abilities.
- Proficiency in Microsoft Office Suite, particularly Excel.
Benefits:
- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Work from home
Ability to commute/relocate:
- Brampton, ON L6T 5M4: reliably commute or plan to relocate before starting work (preferred)
Language:
Work Location: Hybrid remote in Brampton, ON L6T 5M4
