The Department of Education, Culture and Employment (ECE) provides the residents of the Northwest Territories with access to quality programs, services and support to assist them in making informed and productive choices for themselves and their families with regard to education, training, careers, employment and labour, child development, languages, culture and heritage.
The Client Navigator serves clients using an Integrated Service Delivery approach to deliver Income Security Programs, specifically: Income Assistance for Adults, Income Assistance for Seniors and Persons with Disabilities and the Senior Home Heating Subsidy programs. This includes determining eligibility, providing information, advising, assisting, and liaising with clients, communities and stakeholders regarding the suite of programs offered and conducting preliminary assessments regarding allegations of program abuse by recipients. This position serves as a resource in making necessary referrals to assist residents in meeting their socio-economic needs while maintaining their health and dignity, and to ensure that clients receive effective and efficient services.
Reporting to the Regional Manager, Income Security Programs (ISP), the Client Navigator (Navigator) is located in Tuktoyaktuk and is responsible for the delivery of the Income Assistance and Senior Home Heating Subsidy programs.
KNOWLEDGE, SKILLS AND ABILITIES
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Knowledge of and/or the ability to acquire and apply knowledge of all ISPs, as well as a other funding sources such as Employment Insurance (EI), various Pension Plans, Income Tax, and the Canada Child Benefit program.
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Knowledge and/or the ability to acquire and apply knowledge of the different community-based agencies and resources available to appropriately refer clients in the community and region.
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Skills in client centered service, assessment, interviewing techniques and program compliance.
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Financial investigation skills to authenticate client financial information and prevent program abuse.
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Decision-making, problem solving, planning, time management, calculating, record keeping and report writing skills.
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Stress management skills and the ability to exercise self-control and maintain composure under continuing stress.
Typically, the above qualifications would be attained by:
A Diploma in a Social Science field and a minimum of one (1) year of relevant experience.
Related experience includes social services, community services, client support, case management, program administration, employment services, or other experience involving assessment, referrals, and support of individuals.
ADDITIONAL REQUIREMENTS
The incumbent must be able to successfully complete the Income Security Statutory Training and CMAS Training within an established timeframe (1-3 months).
Inquiries Only:
Inuvik HR Client Service Centre
Department of Finance
Government of the Northwest Territories
1st FLOOR ALEX MOSES GREENLAND BUILDING
BOX 1869
INUVIK, NT X0E 0T0
Tel (867) 678-8071 Ext 15644
Fax (867) 678-6620
[email protected]
Note: If you do not receive electronic notification confirming receipt of your application, please follow up via telephone.
