Job description
Role Responsibilities
- Responds to all customer inquiries by listening, understanding, and recommending solutions.
- Answer customer questions promptly with honesty and accuracy
- Answers phone calls, schedules routine and unplanned maintenance appointments for customers based on dealership availability.
- Makes outbound calls to schedule, confirm appointments, and follow up on service quotes.
- Makes outbound follow up calls to service customers.
- Makes outbound calls for seasonal offers on tires and service campaigns.
- Maximizing parts and service sales by recommending all regular maintenance requirements.
- Collect and analyze metrics/run reports.
- Have the ability to create and maintain a process-driven work environment.
Job Type: Full-time, Permanent
Benefits:
- Dental care
- Disability Insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus pay based on departmental performance.
Ability to commute/relocate:
- Moncton, NB: reliably commute or plan to relocate before starting work (required)
Language:
- English/French (required)
Work Location: In person
Job Type: Full-time
Work Location: In person
