What We Need
Corpay is currently looking to hire a Chargeback Operations Coordinator within our Buyatab division, this is on a maternity cover contract for 1 year. This position falls under our Gift Card line of business and is located in Vancouver, Canada. In this role, you will be responsible for supporting the day-to-day management of chargeback operations, ensuring timely dispute resolution, fraud investigation support, and accurate operational reporting. You will report to the E-commerce, Payment Manager and work closely with Finance, Account Management, and Customer Service to enhance chargeback processes, mitigate risk, and support business objectives.
How We Work
As a Chargeback Operations Coordinator, Corpay will set you up for success by providing:
- Assigned workspace in the Vancouver office
- Company-issued equipment
- Formal, hands-on training
Role Responsibilities
- Managing daily chargeback operations while ensuring timely handling, investigation, and resolution of cases.
- Supporting chargeback disputes, fraud investigations, transaction monitoring activities, and related operational processes.
- Analyzing chargeback trends and operational data to identify risks, inefficiencies, and opportunities for continuous improvement.
- Preparing and deliver accurate month-end chargeback and dispute reporting for the Finance team within the first business days of each month.
- Contributing to workflow enhancements, process optimization initiatives, and departmental projects aimed at improving operational effectiveness.
- Assisting with ad-hoc projects and provide support to the broader Operations team as required.
- Fostering a collaborative, positive, and solutions-oriented work environment while maintaining high standards of service and accountability.
Qualifications & Skills
- Strong analytical and problem-solving skills with the ability to identify trends and recommend process improvements.
- Experience working with chargebacks, disputes, fraud investigations, payment operations, or a related operational function would be beneficial.
- Excellent organizational skills with the ability to manage multiple priorities and meet deadlines.
- High attention to detail and accuracy, particularly in reporting and case management.
- Strong communication and collaboration skills with the ability to work effectively across multiple teams.
- Proficiency in Microsoft Excel and experience working with reporting and operational systems, including Zendesk, Jira, Confluence, and other case management, workflow, or collaboration tools.
- Ability to work independently while contributing to team objectives and departmental initiatives.
Benefits & Perks
- Comprehensive Benefits Package including, Medical, Dental, Vision and Paramedical benefits, as of day one
- Optional company match RRSP program
- Virtual fitness classes offered company-wide
- Time-off including major holidays, vacation, sick, personal, & volunteer time
- Discounted gym membership rate
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes
Pay Transparency
- This salary range is provided for locations which require such disclosure. Where a position or applicant may fall in a particular wage range depends on a number of factors including but not limited to skill sets, experience training licenses and certifications (if applicable), and other business and organization needs. The disclosed range has not been adjusted for the applicable geographic markets. At Corpay it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions depend on the facts and circumstances of each case. The estimate of the minimum and maximum salary range is CAD 50,000 - 53,000.
- For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: Canadian Human Rights Act – Grounds of Discrimination, Employment Equity Act (Canada) and BC Pay Transparency.
#LI-WK1
#LI-Onsite
About Corpay
Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.
As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.
Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.
Learn more about Corpay: https://www.corpay.com
Transparency & Compliance
Equal Opportunity Employer
Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.
Use of Artificial Intelligence in Hiring
Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.
Candidate Privacy Notice
For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.
Pay Philosophy
Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.
