About Smitty’s Furniture
Smitty’s Furniture is a fourth-generation, family-owned Canadian furniture retailer with nearly 75 years of experience helping customers create warm, welcoming homes. We specialize in quality Canadian-made furniture and pride ourselves on delivering exceptional customer experiences rooted in our core values of W.A.R.M.T.H. — Welcoming, Attentive, Refined, Meaningful, Teamwork, and Humble.
Our Kitchener location has proudly served the Waterloo Region for over 40 years. As we continue growing, including operating a seasonal pop-up clearance centre beside our main showroom at 170 Gateway Park Drive through Summer 2026, we are looking for a dependable and energetic team member to support our showroom and warehouse operations.
About the Role
We are seeking a reliable and customer-focused Showroom Associate to support the daily operations of our showroom and warehouse. This is an active, hands-on role ideal for someone who enjoys physical work, takes pride in organization and presentation, and values providing exceptional customer service.
You will work closely with the Sales team to ensure our showroom remains welcoming, organized, and visually appealing while supporting customers with pickups, carry-outs, and product-related questions.
Schedule:
- Part-time (20+ hours per week)
- Weekend availability is required
- Evening availability is considered an asset
Key Responsibilities
- Assist customers with in-store pickups, carry-outs, and product inquiries
- Move, lift, stage, and place furniture throughout the showroom and warehouse
- Unload incoming shipments and organize inventory efficiently
- Assemble, wrap, and prepare furniture for display or customer pickup
- Maintain showroom appearance through promotional changeovers and merchandising updates
- Attach and replace pricing tags, promotional signage, and display materials
- Perform minor furniture repairs, touch-ups, adjustments, and general showroom maintenance confidently and independently
- Hang artwork and complete light installation or wiring tasks as needed
- Maintain warehouse cleanliness, organization, and inventory accuracy
- Support the store team with operational tasks and special projects
- Work independently and collaboratively to create a positive customer experience
Qualifications & Skills
- Experience in similar retail or warehousing environments considered an asset
- High school diploma or equivalent; post-secondary education is an asset
- 1+ years of experience in retail support, merchandising, warehouse, maintenance, or related hands-on roles
- Strong customer service and interpersonal skills
- Comfortable performing physically active work, including lifting and moving furniture (up to 75 lbs)
- Ability to work independently and as part of a team
- Excellent verbal communication and problem-solving skills
- Strong attention to detail and organizational skills
- Ability to manage multiple priorities in a fast-paced environment
- Basic computer skills are considered an asset
- Flexible availability including evenings and weekends
Why Join Smitty’s?
- Competitive hourly compensation based on experience
- Employee discounts on quality furniture and home décor
- Supportive, team-oriented workplace culture
- Opportunity to make a direct impact within a respected local business
- Work alongside a passionate team that values craftsmanship, customer relationships, and Canadian manufacturing
- Potential for growth and additional responsibilities over time
If you are someone who enjoys staying active, working with people, and contributing to a positive retail environment, we would love to hear from you.
Location:
Smitty’s Furniture
170 Gateway Park Drive
Kitchener, ON
Apply today and become part of a local business that has proudly served Ontario families for generations.
At Smitty’s, we are committed to building and supporting a culture of diversity, inclusion, and accessibility. We strive to create an accessible environment for our employees and potential employees; we will attempt to make appropriate accommodations throughout the entire recruitment process. Accommodations are made upon request.
