At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto Area. Our dedicated team of nearly 400 staff delivers a wide range of innovative, high-quality, and personalized programs and services that empower our clients to prosper and our communities to thrive.We thrive in a OneAchev culture where collaboration and an integrated service delivery will positively impact Achev’s resiliency, agility, success, and growth.
Join us in helping diverse Canadians and newcomers achieve their full potential!
Achev’s latest Impact Report: www.Achev.ca
SUMMARY
As part of Employment Services (ES), the ESS Team Lead supports individuals in achieving their employment goals and conducting job searches within the Integrated Employment Services (IES) program. This role is designed as a developmental opportunity for an experienced ESS who is ready to expand their impact through peer leadership, onboarding support, and day-to-day operational guidance while continuing to deliver direct client service. In addition to maintaining an active caseload, the ESS Team Lead serves as a role model for a small team, helps reinforce service quality and consistent processes, and provides day-to-day support to the Coordinator to help maintain smooth team operations. This is a peer lead role intended to support team effectiveness and service excellence; it does not include formal supervisory or performance management responsibilities.
This is an exciting opportunity for a strong ESS who is ready to take the next step in their career, expand their leadership experience, share best practices with peers, and grow toward broader opportunities within Achev while continuing to make a direct impact on client outcomes.
DUTIES & RESPONSIBILITIES
- Job Search
- Facilitate structured and individualized support for conducting successful job search to individuals in a group and/or individual setting
- Provide career exploration, identification and clarification of interests, abilities, skills, education and experience in relation to short- and long-term career and employment goals in a group and/or individual setting
- Facilitate an orientation to the workplace- rules and expectations of employers, rights and responsibilities of employers and Canadian workplace culture
- Provide counselling and coaching in life skills that support successful employment
- Support individuals for disclosure of disabilities that may affect employment participation
- Provide support with the preparation of job search tools and strategies, including resumes and applications, interview techniques and coaching, Education and training options and current labour market information.
- Provide support to clients in assessing their qualifications against job requirements
- Provide information about and access to professional accreditation, language credentials and prior learning assessments
- Support mentoring and coaching during the job search process
- Provide support with referral and access to other services including, but not limited to education and training
- Provide assistance to clients who require enhanced support, such as Job search, Mentoring, and or with job retention
- Additional Duties and Responsibilities
- Act as a role model and go-to resource for a small team by demonstrating best practices, providing day-to-day guidance, answering process-related questions, and reinforcing consistent, high-quality service delivery.
- Support onboarding and training of new hires onsite by helping them learn team processes, systems, documentation standards, and service delivery expectations.
- Develop and offer Itinerant Employment Services within the local catchment area to new and existing partnerships.
- Maintain up-to-date information on local labour market, community resources & referral protocols
- Proficient in using the EOIS system, Service System Manager databases, and the internal OneClient system for tracking clients, conducting follow-up, and recording activities
- Maintain Case Notes and documentation of client engagement, progress of completion of action items from individualized Employment Action Plans and documentation of client progress and results
- Provide assistance to both Resource and Information and other areas of the IES delivery model as required
- Ability to continue operations under a Remote Delivery Model, as and when required
- Provide day-to-day operational support to the Coordinator and contribute to team effectiveness by serving as a peer lead and back-up resource during absences or periods of high volume.
QUALIFICATIONS
- University Degree or College Diploma in a related discipline
- Extensive knowledge of Employment Services; must have 1-2 years’ experience in an ES role
- Experience in delivering outcome-based employment services
- Extensive experience with MLTSD’s Case Management System (EOIS CaMS)
- Knowledge of Ministry Delivered Programs and related guidelines for administration (i.e. Better Jobs Ontario)
- Minimum of 2 years of demonstrated experience in some or all aspects of Job Search, Job Placement and Incentives or Job Retention including employment/coaching
- Minimum of 2 years’ experience facilitating job search related sessions with knowledge of current job search techniques and assessment tools in a group setting to adult learners
- Ability to quickly learn and model new technology tools such as the Achev's parallel data management system (OneClient)
- Demonstrated knowledge of LMI, job search techniques and recruitment and community resources, programs and services
- Demonstrated ability to work with diverse groups – including adults, youth, newcomers to Canada or other groups with specialized needs
- Other:
- Excellent interpersonal communication and teamwork skills
- Successful experience working in a fast-paced and outcome-based environment
- Demonstrated experience teaching, coaching, or facilitating information sharing to others
- Demonstrated ability to serve as a role model for a small team by coaching peers, reinforcing processes, and supporting consistent service quality.
- Demonstrated problem-solving and conflict de-escalation skills
- Goal oriented, highly organized, flexible and adaptable
- Demonstrated superior time management skills
- Advanced skills in computer technology including Microsoft Office (Word, Excel, PowerPoint and Outlook) and on-line employment tools
- Ability to deliver services in both official languages (English/French). Knowledge of other languages is considered an asset
- Ability to administer and interpret Level B tests /psychological instruments, Personality Dimensions, MBTI, COP System or Life Skills Certification would be an asset
- Ability and willingness to work evenings, weekends or split shifts as necessary to support operations
- Desire to take on more responsibility and share ESS role expertise through coaching and supporting others
- Demonstrated commitment to OneAchev Culture
WHAT MAKES YOU SUCCEED
You will succeed in this role if you are someone who leads by example, builds trust with peers, and enjoys helping others succeed. The strongest candidates will bring sound judgment, a collaborative mindset, and the ability to balance direct client service with supporting team consistency, onboarding, and day-to-day problem-solving. Success in this role comes from being dependable, service-focused, adaptable, and committed to maintaining high-quality outcomes for both clients and the team.
We’re looking to welcome people to our diverse, inclusive, and authentic workplace. We especially welcome applications from members of racialized groups, Indigenous peoples, persons with disabilities, persons of diverse sexual orientations and gender identities and others with the skills and knowledge to productively engage with diverse communities. We are committed to a selection process and work environment that is inclusive and barrier-free. So, if you’re excited about this role or another one, please apply on our website www.achev.ca
