Job Title: Medical Receptionist
Reports to: Operations Manager
Effective Date: August 10, 2026
Status: Permanent, Full-Time (1.0 FTE)
JOB SUMMARY
Reporting to the Operations Manager, the Medical Receptionist provides centralized reception support to all of the South Georgian Bay Community Health Centre including its satellite offices ensuring efficient operation of the reception area, provides friendly customer service support to all clients and visitors, and promotes a positive image of the SGBCHC.
Education:
- Medical Office Administration Diploma from an accredited educational program, or at least 2 years related experience in a multi-disciplinary health care setting
Duties and Responsibilities:
- Perform administrative and corporate support functions as directed, which may include, but are not limited to:
Reception
- Provides reception services for the Health Centre and all its programs.
- Books appointments and communicates with clients and the general public responding to general enquiries, acquiring services for and providing information to the public and other agencies regarding services.
- Communicates with other agency service providers, contractors and suppliers.
- Answers all incoming telephone calls.
- Provides intake and registration of new clients
- Provides word processing, photocopying, faxing and filing services for the staff.
- Inputs encounter information for data collection purposes.
- Manages requests for information and insurance forms; distribution, tracking, invoicing and compilation
- Creates files and maintain efficient filing system
- Provides training and support with electronic medical records software including developing templates
- Be knowledgeable about all aspects of the operation in order to direct callers and visitors appropriately
Administration
- Assists in the coordination of meetings and scheduling of rooms for staff and community partners
- Assists with room set up as required
- Other administrative duties as required
Corporate
- Contributes to programs and services cycle of planning and evaluation, and participates in centre-wide planning, committees and staff meetings as appropriate
- Maintains and develops professional competence through appropriate continuing education methods;
- Safeguards client records, assures confidentiality of client information, and seeks to minimize risk risk according to PHIPA and CHC policies
- Complies with all relevant SGBCHC's policies, procedures, and protocols
- Respects and values the diversity of communities and individuals
Knowledge/Experience:
- Knowledge of other community resources, treatment centers and organizations.
- Good understanding of the roles of other health care professionals and complementary therapies.
- Computer literacy including experience with an EMR.
- Experience working with the public
Skills:
- Sensitive to culture, race and gender the incumbent shall demonstrate:
- Strong interpersonal skills to work with diverse client groups with varying levels of comprehension, language capability, cultural sensitivity, empathy and compassion.
- Demonstrated ability to work effectively in an interdisciplinary team environment, as well as ability to take initiative, multi-task and work independently demonstrating a positive attitude.
- Demonstrates excellent customer service skills - supporting the public in a mature, helpful and inclusive manner.
- Excellent decision-making, problem solving, and conflict management skills.
- Demonstrates strong communication skills in English, both written and verbal.
- Computer literacy.
- Ability to organize, prioritize and multitask efficiently.
- Ability to analyze and independently problem solve using a health equity lens.
- Ability to deal with demanding interpersonal situations and respond with good judgment, compassion and understanding fostering healthy relationships
- Ability to be flexible adapting quickly to the changing needs of the SGBCHC programs and operation with a positive attitude.
- Ability to engage with clients, staff and community partners in a virtual environment using appropriate technology supported by SGBCHC.
- Acting in accordance with SGBCHC policies and procedures.
- Commitment to practicing infection and prevention control policies, adhering to pandemic precautions in the workplace when required.
- Ability to adapt quickly to a changing health care environment.
- valid Ontario driver’s license and use of own vehicle for CHC business when required
Health and Safety Commitment:
- Comply with the Occupational Health and Safety Act (OHSA), its regulations and all CHC health and safety policies and procedures.
Pay: $18.95-$23.05 per hour
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care
Work Location: In person
