This job is located on the Sunshine Coast in Egmont, BC. We are looking for a resort professional interested in growth opportunities to support our team with daily operations throughout the busy summer season.
This role offers the opportunity to support various operations and departments across the resort including the Pub, Guest Services, Housekeeping and the Marina.
Do you love the outdoors, lake swimming, paddle boarding, hiking or kayaking as well as your work? Come and be part of our team! Complimentary staff accommodation is available onsite. Staff are encouraged to enjoy the various outdoor and water adventure activities that this particular part of the Sunshine Coast has to offer.
Check us out at backeddy.ca
Responsibilities:
·Supporting and working hands-on with the management team, ensuring the smooth operation of all departments throughout the busy ‘peak’ season across the resort
·Manage customer relations and guest satisfaction to create a welcoming experience and maintain positive customer relationships, ensuring a detailed handover for the guest services team is completed end of evening
·Consistent ‘walk-through’ of grounds, marina, and pub, providing support to colleagues and guests
·Support both the Pub and Property teams with daily operations and guest service, providing feedback to the management team to improve general efficiencies
·Consult on short- and long-term strategies and brand development
· Manage the after-hours emergency phone on a scheduled basis
· Assist in additional departments at the resort as needed
· Other duties as required
Reception & Housekeeping Support:
·Process accommodation and marina reservations to ensure check-in processes run smoothly
·Professionally respond to guest requests, questions and concerns in-person, over the phone and email
· Perform housekeeping duties for cabins, guest rooms, and domes including dusting, vacuuming, mopping, scouring bathrooms, cleaning kitchenettes, changing sheets and towels, making beds, and ensuring accommodation units are neat and tidy
·Clean and maintain facilities including the washhouse, pub washrooms, and pub floors performing janitorial duties such as sweeping, vacuuming, mopping, and cleaning bathrooms
· Launder accommodation linen and ensure laundry room is clean and tidy
· Assist on the Marina with fuel-ups and the safe mooring of vessels
· Ensure accuracy in all transactions and the balancing of the daily cash out
Pub Support:
· Manager on Duty for the ‘Front of House’ team during the Pub Manager’s days off
· Assist Pub Front of House team with bussing tables, taking food from kitchen to table efficiently, polishing and wrapping cutlery, ensuring stock is replenished, and cleaning glassware and bar tools
· Liaise with the Events Coordinator to execute weddings and events
Qualifications:
·High school diploma or GED required
·2+ years’ experience in hospitality or guest services
·Food and beverage experience considered an asset
·Valid Serving it Right Certificate
·Flexibility in scheduling needs and tasks with a willingness to assist in multiple departments
·Proficiency in Microsoft Suite including Outlook, Word, and Excel, as well as hospitality software
·Guest service oriented with ability to provide friendly and proactive service
·Excellent verbal and written communications skills
·Ability to solve problems, finding effective solutions in a fast-paced work environment
·Team player with strong conflict resolution skills
·Detail-oriented
·Ability to prioritize multiple tasks in a timely and productive manner
Job Types: Full-time, Seasonal
Contract length: 3 months
Pay: $21.00-$24.00 per hour
Ability to commute/relocate:
- Egmont, BC: reliably commute or plan to relocate before starting work (required)
Work Location: In person
