Join Teleperformance – Where Excellence Meets Opportunity!
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
Why Choose Teleperformance?
We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
Utilize advanced support technologies and processes engineered to achieve outstanding results.
We cultivate lasting client relationships and make positive contributions to our local communities.
Become Part of an Exceptional Team!
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
Job Description
Job Role and Profile: Operations Supervisor
Advertised as: Digital Business Support Supervisor
Location: Onsite TPCA Waterloo
Reports to: Assistant Operations Manager / Operations Manager
Contract: Regular, Full-time
Education: High School Diploma
For existing vacancy: Yes
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, the development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.
Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.
At TP, we remain true to our core values of integrity, respect, professionalism, innovation, and commitment.
The Supervisor plays a pivotal role in developing and managing a team of agents, driving the achievement and surpassing performance goals in productivity, quality, end-user satisfaction, and client satisfaction. This position requires a blend of leadership, coaching, and operational oversight to ensure that all team objectives are consistently met.
This position is responsible for customer service and through various transaction types (inbound and chat) This position is responsible for supporting frontline (customer facing) coworkers by handling consult calls, escalations, team supervision and other related duties.
Compensation: Annual Base Salary of $48, 828
Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)
Understand and adhere to policies, guidelines, and procedures pertaining to ethics and compliance, and to the protection of information assets, integrity of customer transactions, and ethical use of access privileges and resources
Protect company assets, systems, proprietary, and confidential information per Teleperformance policies
Proactively report actual or suspected ethics and compliance violations, vulnerabilities, security incidents, and breaches in confidentiality, integrity, or availability of information assets
Process personal, client, and employer business data in accordance with customer contracts, company guidelines, and all applicable regulations
The shift is between Monday – Saturday, 8AM- 8PM EST
Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet
Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer
Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
