Job Title: Business Analyst - Intermediate
Line of Business: Infrastructure, architecture and modernization,
What does the LOB do?: payment transformation and delivery
Reason the role is open? Backfill for a fulltime position
What project will this contractor be working on? They will be supporting a specific portfolio within the hiring manager’s broader portfolio, specifically the Alternative Solutions Group.
Target Start Date: End of July
Duration: 12 months
Potential for this contract to be extended or converted to FTE? Extension yes but not sure about FTE.
Hybrid: hybrid, 2 days, Mondays and Tuesdays
Work Schedule (hours per week, start time): 37.5 Hours/week, 9-5 Monday to Friday
Interview Process: 2 rounds, first round virtual video on, second round in person
Team Size? 30 people
Who Will the Candidate Be Working with on a Daily Basis? With Mishaal and her team
How many years of experience? 3-7 years.
Job Description:
- As a Senior Analyst, Business Analytics on CIBC’s Payments Operations team, you’ll play a pivotal role in modernizing operational processes through automation, AI-driven solutions, intelligent reconciliation workflows, and test automation across payment platforms.
- You’ll leverage your analytical and technical expertise to drive operational efficiency, reduce manual intervention, and enhance control effectiveness while supporting enterprise modernization initiatives. Working closely with technology teams, operations, product, QA/testing, vendors, and business stakeholders, you’ll design and implement scalable automation and reconciliation solutions that support real-time payment processing, operational resiliency, and regulatory compliance. Your contributions will help shape the future of payments at CIBC by enabling smarter, faster, and more resilient operations.
- At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.
How you'll succeed
- Automation & Process Optimization – Design, implement, and optimize automated workflows for payment operations, reconciliation, exception management, and operational controls. Identify opportunities to eliminate manual processes through intelligent automation, AI-enabled workflows, scripting, and low-code/no-code tools. Support automation initiatives using technologies such as Python, SQL, Power Automate, Alteryx, UiPath, or similar platforms.
- Test Automation & Quality Engineering – Develop and maintain automated test cases and regression testing frameworks for payment systems and operational platforms. Support end-to-end testing activities including system integration testing (SIT), user acceptance testing (UAT), regression testing, and reconciliation validation. Collaborate with technology and QA teams to improve testing coverage, release quality, and operational stability.
- Payments & Reconciliation Expertise – Support reconciliation and balancing activities across payment ecosystems, including real-time payments, wires, ACH/EFT, card payments, ISO messaging, and settlement processes. Investigate payment exceptions and operational variances, identify root causes, and recommend remediation. Develop automated controls and monitoring solutions to proactively detect anomalies and reduce operational risk.
- Data Analytics & AI Enablement – Analyze operational and payment data to identify trends, inefficiencies, control gaps, and automation opportunities. Support the implementation of AI and machine learning solutions for operational intelligence, anomaly detection, workflow optimization, and predictive analytics. Build dashboards, reporting solutions, and operational metrics to monitor performance and inform decision-making.
- Stakeholder & Relationship Management – Collaborate with cross-functional teams including Payments Operations, Technology, Product, Risk, Compliance, QA, and external vendors. Translate business requirements into scalable automation and reconciliation solutions. Communicate complex operational, technical, and analytical concepts effectively to both technical and non-technical stakeholders.
Who you are
- You have relevant experience. You bring 3–7 years of experience in payments, banking operations, reconciliation, automation, business analysis, QA/testing, or operational transformation roles. You’re a problem solver. Your analytical and critical thinking skills enable you to identify operational inefficiencies, investigate complex payment issues, and implement scalable solutions that improve performance and reduce risk.
- You understand payments. You possess strong knowledge of payment ecosystems, operational payment flows, settlement and reconciliation processes, and payment lifecycle management across banking environments. You understand how payments move through various systems and channels, including EFT/ACH, wire payments, card and debit transactions, real-time payments, and ISO 20022 messaging frameworks.
- You understand technology & operations. You demonstrate knowledge of operational processes, system integrations, data flows, APIs, and payment processing environments, with an understanding of how technology supports operational resiliency and client experience.
- You have strong communication skills. You effectively communicate technical concepts, operational impacts, and analytical findings to a broad range of stakeholders. You produce clear and concise business and technical documentation.
- You’re driven to modernize. You are passionate about automation, operational excellence, AI-driven transformation, and continuous improvement within financial services and payments environments.
- Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.
Must Have Requirement:
- Experience in payments operations, reconciliation, exception management, and settlement processes.
- Strong background in process automation using Python, SQL, Power Automate, Alteryx, UiPath, or similar tools.
- Experience with test automation, including SIT, UAT, and regression testing.
- Strong data analytics, reporting, and dashboard development skills.
- Experience with AI-enabled solutions and intelligent automation initiatives.
- Proven ability to partner with cross-functional stakeholders and deliver scalable solutions.
- Strong analytical, problem-solving, and communication skills.
Nice to Have:
- Worked on large transformation programs
- Top 5 banking experience.
Pay: $50.00-$55.00 per hour
Experience:
- payments operations: 3 years (required)
Work Location: Hybrid remote in Toronto, ON
