MEMBER SERVICE ASSOCIATE
PREMIER RACQUET CLUBS Downsview at 2 Hanover Road, Toronto
Job Overview
The Member Services Associate job isn’t just about checking in members. Premier Racquet Clubs (PRC) is building a great tennis experience, a culture that is friendly, encouraging and enjoyable. The Member Service Associate is comfortable with computer applications and is experienced in customer service and problem solving to provide a courteous, professional environment for members and guests.
Job type - Part time (12-24 hrs a week) or Full-time (up to 36 hrs a week)
Position Description
- Takes the initiative to deliver service excellence with PRCs wide range of offerings to guide members and guests through their tennis experience
- Greets all Members and Guests, providing engaging and friendly service
- Computer literate - Uses courtreserve software to create membership, review billing. book programs and courts for members
- Reviews daily events to keep up to date with current events and changes
- Receives and accurately handles customer requests (phone, in person and email)
- Provides information on PRC memberships and programs
- Maintains confidentiality with all members’ private information and records
- Promotes a safe, encouraging environment, free from harassment/ discrimination
- Completes incident/infractions reports. Leads the emergency response
- Ensures clean and safe conditions in the front office and general reception area
- Monitor/report Dome or other facilities issues to the appropriate staff.
- Interprets and assists members to adhere to all club policies
Qualifications
- 3-5 years previous administrative and front-line customer service experience required
- Computer literate, adaptable to new software and other applications
- Service-oriented - Proficient interpersonal and problem-solving skills
- Strong phone etiquette and customer service skills
- Strong English written/verbal communication skills. multilingual skills are a plus
- Excellent time management skills to prioritize tasks effectively
- Preference to candidates with Tennis/racquet ball experience
- First aid/cpr requested
Job Types: Full-time, Part-time, Permanent
Pay: $18.00-$20.00 per hour
Benefits:
- Flexible schedule
- On-site parking
Application question(s):
- Are you available to start work all year round starting October 2026?
Education:
- Secondary School (required)
Experience:
- Customer service: 2 years (required)
Licence/Certification:
- First Aid Certification (preferred)
Work Location: In person
