As Fredericton’s only 4+ star downtown waterfront hotel, the Crowne Plaza offers an exciting and rewarding workplace. Team members have the opportunity to learn from leading hospitality professionals while enjoying travel discounts at IHG Hotels & Resorts properties worldwide.
Position Summary
The Guest Service Agent is the first point of contact for our guests and plays a key role in creating a welcoming and memorable experience. This position is responsible for delivering exceptional customer service while managing front desk operations, including guest check-ins, check-outs, reservations, and guest inquiries.
Key Responsibilities
- Welcome guests in a warm, professional, and friendly manner
- Complete guest check-ins and check-outs efficiently
- Recognize returning guests and IHG Rewards Club members
- Answer phone calls and respond to guest inquiries promptly
- Promote room upgrades and hotel services
- Handle reservations, cancellations, and booking modifications
- Process cash, debit, and credit card transactions accurately
- Maintain guest records, requests, and preferences
- Address guest concerns using effective service recovery techniques
- Follow all hotel safety and security procedures
- Coordinate with housekeeping and other departments to ensure excellent guest experiences
- Assist with concierge services, directions, and special guest requests
- Perform additional duties as required
Qualifications
- Previous customer service or hospitality experience considered an asset
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Professional appearance and positive attitude
- Comfortable using hotel reservation and payment systems
- Flexible availability, including evenings, weekends, and holidays
Why Join Us?
- Work at Fredericton’s premier downtown waterfront hotel
- Opportunities for growth and professional development
- Employee travel discounts at IHG Hotels & Resorts worldwide
- Supportive and team-oriented work environment
Job Types: Full-time, Permanent
Pay: $19.31 per hour
Benefits:
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Store discount
- Vision care
Ability to commute/relocate:
- Fredericton, NB: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 2 years (required)
Work Location: In person
