Position: Bilingual Customer Service Coordinator
Location: Mississauga
Salary: $55–65K
Benefits: Yes
Work Model: Hybrid (3 days in office, 2 days WFH)
Job Overview
Provide customer service support across multiple accounts. Handle inquiries via phone, email, and webchat, resolving issues efficiently—ideally on first contact. Work closely with internal teams including Account Management and Line Managers.
Process customer orders accurately and on time, meet service targets, and ensure a positive customer experience.
Fluency in English and French is required.
Key Responsibilities
- Handle customer inquiries across phone, email, and webchat
- Resolve issues promptly with a focus on first contact resolution
- Respond to emails within 48 hours
- Process orders accurately and within deadlines, prioritizing urgent requests
- Maintain clear, professional communication in English and French
- Escalate issues to supervisors when needed
- Collaborate with internal teams to ensure accurate and timely order processing
- Manage daily workload and meet performance targets
- Support team knowledge sharing and documentation
- Participate in meetings with Account Managers when required
Requirements
- Fluent in English and Canadian French (written and verbal)
- Strong communication and customer service skills
- Professional phone manner
- Good time management and ability to prioritize
- Comfortable in a fast-paced environment
- Proficient in Microsoft Word, Outlook, and Excel
- Detail-oriented with strong written skills
If you want, I can also tailor this for a job posting, resume, or LinkedIn version.
