$18.25/hr Plus Bonus
About us
Surgenor National Leasing established in 1971, has been an active member and one of the largest Hertz Licensee’s in Canada. Serving the Greater Ottawa Area and Gatineau, under the Hertz, Dollar and Thrifty banners at 6 standalone Locations and a full offering of Cars, SUV’s, Luxury Cars and SUV’s, Cargo Vans, Pick Up Trucks and Medium Duty Trucks and growing! In addition, we operate a large and diverse fleet of Lease Vehicle to short- and long-term clients across Canada. We are a Canadian family-owned Canadian business based in Ottawa with over 450 employees and growing across our diverse group of companies.
Surgenor National Leasing can offer you a great long term career with endless advancement opportunities.
We are looking for a Customer Service Representative to join our team.
General Responsibilities
The Counter Service Representative is an essential member of the Hertz team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Hertz products and services to meet the customer’s travel needs.
The key responsibilities and accountability are:
- Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
- Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
- Achieve personal sales goals while supporting the goals of the team.
- Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
- Provide world class customer service by managing the rentals and returns process, in compliance with Hertz’s policies and procedures
- Qualify and process customer rentals with accuracy and attention to detail.
- Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
- Resolve customer issues and concerns professionally using effective customer service techniques.
- Maintain professional appearance appropriate for providing best in class customer service in accordance with established guidelines.
Possible shifts:
- Monday - Friday: 7am - 4pm or 11am - 7pm or 4pm - 1am
- Saturday -Sundays: 8am - 4pm or 11am - 7pm or 4pm - midnight
Educational Background:
- High School Diploma or equivalent
Requirements:
- G drivers license
- Clean Driver's abstract
- Eligible to work in Canada
Professional Experiences:
- A minimum of one year of sales or customer experience in a high volume or service oriented environment
- Passion for customer service and attention to detail – Goes the extra mile
- Proven strong sales and closing skills and the ability to offer products in a friendly, and engaging manner
- Motivated to achieve and exceed targeted goals
Knowledge:
- Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems
- Proficiency in English and French is an asset
Must be able to:
- Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
- Have the competitive drive and confidence to succeed in a commission-based environment.
- Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills.
- Demonstrate sales, professionalism and interpersonal skills.
- Show a high level of ownership, accountability and initiative.
- Show proven experience of working well within a team.
- Work flexible shifts including evenings, weekends, holidays and overtime when required
- Work outdoors during all weather conditions.
- Stand for long periods of time.
Physical Requirements:
Applicant must possess all hearing, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following such as sitting, standing, speaking, hearing, writing, typing, filing, seeing, and reading. Knowledge of equipment operation such as computer terminal, telephone, calculator, printer, and scanner is required.
Compensation Disclosure:
The expected base salary range for this role is $18.25/hour, Plus Bonus
Vacancy Status:
This posting is for an existing vacancy.
AI Use Disclosure:
We use technology, including AI-enabled tools, to assist with screening and assessing applications. All hiring decisions involve human review and consideration.
Canadian Experience:
We assess skills and qualifications demonstrated across global experiences.
Job Types: Part-time, Permanent
Salary: From $18.25 per hour Plus Bonus
Supplemental pay types:
- Commission pay
- Bonus
- Overtime pay
Experience:
- Customer service: 1 year (preferred)
- Sales: 1 year (preferred)
Licence/Certification:
- G drivers license (required)
- Clean driving record
- Eligible to work in Canada
Work Location: In person
Pay: From $18.25 per hour
Benefits:
- Company events
- On-site parking
Experience:
- Retail sales: 1 year (required)
- Customer service: 3 years (required)
Licence/Certification:
- Class G Licence (required)
Work Location: In person
