Graphic Designer / Customer Service Representative
Big Frog Custom T-Shirts & More of South Edmonton
Big Frog South Edmonton is a locally-operated custom apparel and promotional products shop. We work with sports teams, schools, corporate clients, and individuals to design and produce screen printed, DTF, embroidered, and DTG decorated apparel. We're looking for someone who can do both the creative work (mocking up designs, prepping art for production) and the front-facing work (talking to customers, quoting jobs, keeping orders moving).
This is a dual-function role.
What you'll doing
- Meeting with customers (in person, phone, and email) to understand what they want and translate requests into a real design
- Creating and editing artwork in Adobe Illustrator and/or Photoshop for print-ready output (vector cleanup, color separations, sizing for garments)
- Building visual proofs/mockups for customer approval and revising based on feedback
- Quoting jobs and explaining pricing, turnaround times, and decoration methods (screen print, DTF, embroidery, DTG) to customers in plain language
- Managing multiple active orders at once, keeping details straight (garment colors/sizes, quantities, deadlines)
- Troubleshooting and problem solving
Required technical qualifications
- Experience with Adobe illustrator and photoshop. (A portfolio or work samples you can show us is a plus).
- Comfortable talking to customers directly and handling pricing/quote conversations — this is not a back-room design-only position this is customer facing.
- Strong attention to detail.
- Reliable availability and punctuality
- No university or college design degree required — we care about your actual skills and portfolio, not your credentials.
Nice to have (not required)
- Experience in the custom apparel/promotional products industry
- Familiarity with screen printing, DTF, embroidery, or DTG production methods
- Experience with online store platforms (Shopify, etc.)
- Experience with quoting/CRM software
Pay: $15.00-$20.00 per hour
Benefits:
- Casual dress
- Flexible schedule
- On-site parking
- Store discount
Work Location: In person
