Krest One Dental is a Dental Management Corporation operating multiple clinics across Ontario, Canada. Each clinic delivers a full suite of dental services, including general dentistry, cosmetic treatments, implants, and emergency care. Our locations are equipped with modern technology and staffed by experienced professionals who prioritize patient experience, accessibility, and clinical excellence. We maintain strong brand standards and focus heavily on digital visibility and community engagement
We are seeking an experienced Operations Manager to oversee multiple clinics, driving performance, standardizing processes, and supporting growth across locations.
Key Responsibilities
1. Clinic Operations & Performance
- Oversee operations across multiple dental practices to ensure efficiency and consistency
- Conduct regular on-site visits to clinics across the GTA to assess performance, support teams, and ensure standards are met
- Monitor KPIs (production, collections, patient flow, case acceptance, hygiene reappointment rates)
- Implement standardized operating procedures (SOPs) across all locations
- Identify underperforming clinics and execute improvement plans
2. Team Leadership & Development
- Supervise and support Practice Managers and clinic-level administrative teams
- Provide in-person coaching and leadership during site visits
- Foster a culture of accountability, patient-centered care, and continuous improvement
- Conduct regular performance reviews and coaching sessions
3. Financial Management
- Manage budgets, forecasting, and cost controls at the clinic level
- Analyze financial reports and drive profitability improvements
- Optimize scheduling and staffing to improve margins
- Partner with leadership on growth planning and resource allocation
4. Patient Experience & Growth
- Ensure high standards of patient care and service across all clinics
- Implement strategies to improve patient retention and acquisition
- Monitor online reviews and patient feedback
- Support marketing initiatives and local community engagement
5. Compliance & Risk Management
- Ensure compliance with Ontario healthcare regulations and standards set by the Royal College of Dental Surgeons of Ontario
- Maintain adherence to infection prevention and control (IPAC) protocols
- Oversee health & safety policies and privacy compliance (PHIPA)
- Prepare clinics for audits and inspections
6. Systems, Processes & Scaling
- Lead implementation of practice management software and reporting systems
- Standardize workflows across new and existing clinics
- Support integrations of newly acquired practices
- Identify automation and efficiency opportunities
Qualifications
- 5+ years of operations management experience (healthcare, dental, or multi-site retail preferred)
- Experience in a DSO or multi-location healthcare environment is a strong asset
- Knowledge of Ontario healthcare compliance and privacy regulations
- Valid driver’s license and ability to travel regularly between clinics within the GTA
This posting is for an existing vacancy.
Compensation will be commensurate with experience and qualifications.
We thank all for applying. However, only short-listed candidates will be contacted.
Equal Opportunity Employer: We are committed to providing an inclusive and welcoming workplace for all individuals. We encourage applications from all qualified candidates, including those with disabilities. If you require accommodation during the application process, please let us know.
Pay: $92,000.00-$110,000.00 per year
Work Location: In person
