Position: Service Advisor
Location: Oshawa, Ontario, Canada
Compensation: $20.00 – $25.00 CAD per hour (based on experience)
Job Type: Full-Time, Permanent
About Auto Workforces Inc.
Auto Workforces Inc. is a Ministry of Ontario-licensed recruitment agency specializing in automotive staffing solutions. We partner with leading dealerships, collision centres, and automotive repair facilities across Ontario, including Master Mechanic, Canadian Tire, Launch Auto Service, Georgetown Honda, Acura of Barrie, and many more, helping skilled automotive professionals secure rewarding long-term careers.
About the Role
We are seeking a customer-focused and organized Service Advisor to join our team in Oshawa, Ontario. The successful candidate will serve as the primary point of contact between customers and the service department, ensuring an exceptional customer experience while coordinating vehicle maintenance and repair services efficiently.
The ideal candidate will possess strong communication and customer service skills, a solid understanding of automotive service processes, and the ability to thrive in a fast-paced environment.
Key Responsibilities
- Greet customers promptly and professionally, understanding and documenting their vehicle concerns accurately.
- Schedule service appointments and coordinate workflow with technicians and management.
- Prepare repair orders and provide customers with detailed estimates for recommended services and repairs.
- Communicate repair recommendations, timelines, and costs clearly to customers.
- Maintain regular communication with customers regarding vehicle status and any additional work required.
- Coordinate with technicians to ensure accurate diagnosis and timely completion of repairs.
- Review completed work orders and explain services performed to customers upon vehicle delivery.
- Process invoices, payments, and maintain accurate customer and vehicle records.
- Promote maintenance services and identify upselling opportunities when appropriate.
- Ensure high levels of customer satisfaction by addressing concerns promptly and professionally.
- Follow company policies, safety standards, and manufacturer guidelines.
Qualifications
- Previous experience as a Service Advisor in an automotive dealership or repair facility is preferred.
- Strong communication and customer service skills are required.
- Excellent organizational and multitasking abilities.
- Knowledge of automotive systems, maintenance, and repair processes.
- Ability to work efficiently in a fast-paced environment.
- Proficiency in computer systems and dealership/service management software.
- Valid Ontario Driver's License with a clean driving record.
- Ability to work independently and collaboratively within a team environment.
Preferred Skills
- Experience with automotive parts catalog software such as NextPart, PartsTech, ALLDATA, and Tech Metrics is highly preferred.
- Strong sales and relationship-building abilities.
- Excellent problem-solving and conflict-resolution skills.
- Strong attention to detail and commitment to delivering outstanding customer service.
What We Offer
- Competitive compensation: $20.00 – $25.00 CAD per hour
- Consistent full-time hours
- Ongoing training and career development opportunities
- Supportive and professional team environment
- Opportunities for advancement
If you are passionate about delivering exceptional customer service, possess strong automotive knowledge, and enjoy working in a fast-paced environment, we encourage you to apply. This is an excellent opportunity to join a professional team that values customer satisfaction, teamwork, and career growth.
Pay: $20.00-$25.00 per hour
Benefits:
- Extended health care
- Vision care
Application question(s):
- How many years of experience do you have as a Service Advisor in the automotive industry?
- Do you have experience using automotive parts catalog software such as NextPart, PartsTech, ALLDATA, or Tech Metrics?
Work Location: In person
