Job Overview:
We are looking for a highly organized and analytical Product Manager to support key initiatives within the SMB Base Management team at TELUS. This role plays an important part in helping the team retain customers, respond to competitive dynamics, and deliver effective base management strategies across the SMB segment.
The successful candidate will contribute to a range of operational and product initiatives including weekly retention reviews, competitive intelligence tracking, escalation management, pricing configuration, dealer budget oversight, and trigger-based retention campaigns.
This role works closely with cross-functional partners across GTM, campaign execution, sales channels, and product operations to bring initiatives to life. It is well-suited for someone who enjoys combining structured problem-solving with collaboration, and who can navigate a dynamic environment while keeping stakeholders aligned and informed.
What You’ll Do:
Retention & Performance Reviews
- Provide weekly performance reporting to monitor retention trends and highlight key insights
- Translate data and competitive signals into clear, actionable recommendations
- Maintain and evolve marketing collateral to support sales enablement and proactive retention efforts
Competitive Intelligence Management
- Track and synthesize competitive moves, including pricing, promotions, and offers
- Share structured insights that help inform retention and pricing strategy discussions
