Whistler Premier is now hiring for a full time Guest Service Agent!
We have a strong team-based workplace culture here at Whistler Premier, and are looking for another enthusiastic and assertive individual to join us.
Our Guest Service Agents are responsible for performing all front desk related functions, acting as the guests first and last point of contact at the hotel, and ensuring a positive experience for each guest. Part of this role is to also provide support and assistance to operations, and owner services.
RESPONSIBILITIES:
· Take reservations over the phone and enter them into the online system
· Enter reservations from walk-ins, direct calls and online booking agents.
· Check guests in and out
· Provide directions and recommendations within Whistler for guests
· Concierge duties such as making dinner reservations and booking activities.
· Take payments for deposits and upcoming arrivals according to our policies.
· Contact housekeeping, maintenance and house managers for any guest needs or issues.
· Resolve guest complaints within scope of authority.
· Keeping the front desk area clean and organized.
· Responding to quotes and inquiries.
· Deliver high-quality customer service to all owners and guests.
REQUIREMENTS:
· Previous front desk/customer service experience is an asset
· Strong communication & organizational skills
· Works well in a team-based environment
· Extremely Customer Service oriented
· BC Driver's License is an asset
We are based in the upper village of Whistler.
BENEFITS:
- Brilliant Team working environment
- Staff Discounts
- Opportunities for growth
- This position comes with some great perks and opportunities. Contact us to find out more.
Job Types: Full-time, Part-time, Seasonal
Pay: From $23.25 per hour
Benefits:
- Company events
- Dental care
- Extended health care
- RRSP match
- Store discount
Application question(s):
- Are you currently in Whistler?
- Do you have accommodation in Whistler or the Sea to Sky Corridor?
Experience:
- customer service: 1 year (required)
Work Location: In person
