Client Services & Sales Associate — PostScan Mail / Certifix Live Scan
Location: Vancouver, BC
Job Type: Full-Time
Company: Certifix, Inc. / PostScan Mail
We are looking for a reliable, professional, and customer-focused team member to help operate our Vancouver office. This location will support both PostScan Mail virtual mailbox services and Certifix Live Scan fingerprinting services.
This is a hands-on role that combines office operations, customer service, fingerprinting appointments, mail handling, and sales/support responsibilities. The ideal candidate is organized, comfortable speaking with customers, detail-oriented, and interested in growing with a company expanding its Canadian operations.
Responsibilities
- Assist customers visiting the office for fingerprinting and related services
- Operate fingerprinting equipment and assist with FBI background check and fingerprint card services
- Receive, sort, scan, and process mail for PostScan Mail customers
- Use internal software systems to manage mail items, customer requests, and service updates
- Answer customer questions by phone, email, and in person
- Help customers understand Certifix Live Scan and PostScan Mail services
- Follow up with leads and prospective business customers
- Support Certifix sales efforts through outbound calls, emails, and appointment follow-ups
- Assist with administrative tasks, office organization, and daily operations
- Coordinate with our U.S. team for training, support, and escalations
Growth Path
This role may develop into either a Certifix Sales position or a Certifix Support / Operations position, depending on the candidate’s strengths and interests.
Sales-focused candidates may receive additional training in lead follow-up, business development, and fingerprinting service sales. Support-focused candidates may assist more with customer service, technical support, and operational coordination.
Qualifications
- Strong communication and customer service skills
- Comfortable using computers, web-based software, and office equipment
- Detail-oriented and able to follow step-by-step procedures
- Professional, dependable, and trustworthy
- Comfortable speaking with customers in person and by phone
- Sales or customer support experience is a plus
- Office, mailroom, shipping, administrative, or fingerprinting experience is helpful but not required
- Willingness to learn fingerprinting systems, mail processing systems, and customer service workflows
What We Offer
- Training on PostScan Mail systems and Certifix Live Scan fingerprinting services
- Opportunity to be part of a growing Canadian office
- Hands-on experience with both customer-facing and operational services
- Potential growth into sales, customer support, or operations leadership
- Support from experienced Certifix and PostScan Mail team members in the U.S.
We are looking for someone who can help establish and grow our Vancouver office while delivering a professional and friendly customer experience.
Job Type: Full-time
Pay: $27.00-$30.00 per hour
Work Location: In person
