What is the opportunity?
The Operations Analyst is responsible for monitoring and supporting all Royal Bank of Canada’s global network environment on a 24/7/365 days a year basis. As a member of the Telecommunications and Network Services Operations NOC, the Operations Analyst will be accountable for monitoring and providing technical support in event/incident/problem management, escalation, restoration of service, triage and maintain all services pertaining to RBC’s operations. This role will require the Analyst to work effectively in both an independent and team-oriented environment.
What will you do?
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Perform technical support and analysis on complex incidents/outages to minimize business impact and promptly restore service within Operational Service Levels (OLA’s) and Service Level Agreements (SLA’s)
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Monitor/Triage all domestic and international Data Centers, Remote Offices, Wireless and their respective technologies
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Ensure adherence to Change and Incident Management Policies/Procedures with appropriate backout instructions where applicable with respect to Service Level Agreements to our Client Base.
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Escalate any major operational/systems problems to the appropriate 2nd Level support teams, management and key internal and external business partners.
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Coordinates requests with IT support teams, identifying, tracking and resolving issues.
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Detect, investigate, diagnose and recover anomalies across the production infrastructure.
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Perform first level technical support based on the Incident Management Framework.
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Allocate resources to ensure equipment & affiliated software is maintained to achieve high productivity at minimum cost.
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Develop, document and maintain standardization initiatives to ensure consistency in support
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Take opportunities to educate / train analysts based on real time occurrences
What do you need to succeed?
Must have:
Technical Expertise
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Understanding of Network based technologies and processes: Cisco suite of products including Cisco SD-WAN, Switches, Firewalls, and F5 Load Balancers
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Knowledge with Data, Voice and Wireless network technologies including associated hardware technologies
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Advanced networking concepts: VxLAN/VPLS/EVPN, DWDM concepts, F5 and Load Balance concepts (suspend/activate services)
Professional Competencies
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Strong interpersonal and communication skills
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Ability to communicate effectively with diverse stakeholders, from technical specialists to senior managers
Education & Certifications
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Undergraduate degree/diploma preferably in Computer Information Systems or equivalent experience
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Cisco Associate or Professional level certification on networking
Nice to have:
SD-WAN & Network Technologies
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Experience with Silver Peak SD-WAN technologies (configuration, management, troubleshooting)
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Basic understanding of ATM platforms and setups (communication problems, modems, switches)
Technical Tools & Platforms
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Familiarity with ServiceNow, Cisco Catalyst Center, and NetBrain
Automation & Development
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Scripting and automation experience
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ITIL Foundations, Lean Six-Sigma, A+ Certification
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual
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A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
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Leaders who support your development through coaching and managing opportunities
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Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high performing team
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A world-class training program in financial services
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Opportunities to do challenging work
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Opportunities to take on progressively greater accountabilities
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Opportunities to building close relationships with clients
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Access to a variety of job opportunities across business and geographies
#LI-POST
#TECHPJ
Job Skills
Active Learning, Adaptability, Customer Service, Decision Making, Detail-Oriented, Group Problem Solving, IT Standards, Lifelong Learning, Long Term Planning, Operational Delivery
Additional Job Details
RBC CENTRE, 155 WELLINGTON ST W:TORONTO
Toronto
Canada
37.5
Full time
TECHNOLOGY AND OPERATIONS
Regular
Salaried
2026-06-05
2026-06-20
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
