Turn intelligence into impact — powering smarter, stronger, faster community connection.
Our team and what we’ll accomplish together
The AI Community Insights team at TELUS transforms data into action by combining artificial intelligence, analytics, and human understanding to drive community and customer growth.vOur mission is to connect insight to impact—empowering our go-to-market, direct-to-consumer, and community engagement teams with timely, AI-driven intelligence.
As Manager, Information Services, you’ll lead a multidisciplinary team of data engineers, analysts, and AI specialists responsible for building and maintaining the data systems, pipelines, and insights platforms that enable community-level decision-making. Reporting to the Director, AI Community Insights, you’ll bring together people leadership, technical expertise, and strategic thinking to help TELUS achieve its ambition of becoming a world-class, data-driven organization.
What you’ll do
Leadership and Strategy
- Lead and develop a diverse team of technical and analytical professionals, fostering collaboration, innovation, and accountability
- Translate strategic business objectives into actionable data roadmaps supporting community engagement, marketing performance, and customer growth
- Build strong relationships across GTM, Marketing, Sales, Systems, and PMO functions to align data capabilities with business outcomes
- Champion responsible AI, data ethics, and privacy compliance in all data-driven initiatives
- Foster a culture of continuous learning, mentorship, and innovation
