Company Overview
Join a team that's building something bigger. We're not just fixing equipment - we're building careers and creating opportunities for everyone who joins us
Ventech Mechanical Contractors has been a trusted provider of HVAC and refrigeration services for over 13 years in the Niagara region and greater Hamilton area. Our mission is to deliver expert service and installation while fostering a culture of Integrity, Excellence, Reliability, and care.
Summary
We’re looking for a Commercial HVAC Service Dispatcher to be the backbone of our service operations—ensuring seamless scheduling, top-tier communication, and efficient coordination between customers and technicians.
Your Responsibilities
- Call Management: Answer incoming service calls and ensure all customer information is accurately recorded in the system.
- Scheduling & Coordination: Schedule and dispatch technicians for service, maintenance, and emergency calls, ensuring efficient routing and full daily workloads.
- Technician Support: Receive and approve technician checkouts, verifying job details, time, and materials for accuracy.
- Repair Quote Review: Review and approve repair quotes prior to sending to customers, ensuring clarity, pricing accuracy, and completeness.
- Permit Coordination: Obtain and manage necessary permits for installations, repairs, and replacements.
- Vendor & Subcontractor Coordination: Arrange for cranes, electricians, and other vendors as required for service or installation projects.
- Inventory Oversight: Monitor parts inventory, ensure proper stock levels, and manage returns for unused or defective parts.
- Communication: Maintain clear communication with technicians, customers, and management to ensure expectations are aligned and issues are resolved quickly.
- Collaboration: Work closely with the Service Manager, Service Coordinator, and leadership team to optimize dispatching efficiency and job profitability.
- Special Projects: Support management on assigned projects to improve service efficiency, reporting, and customer satisfaction.
- Teamwork: Partner with technicians, the service manager, and the leadership team to streamline operations and enhance workflow.
What You Bring
- 3+ years of experience in HVAC service dispatching, coordination, or a similar fast-paced administrative role.
- Strong communication skills with the ability to manage multiple conversations and keep all parties informed.
- Exceptional organizational abilities to handle scheduling, service tracking, and problem resolution efficiently.
- Tech-Savvy Mindset: Proficiency in MS Office and BuildOps, Service Titan, or other HVAC service software.
What We Offer
- Growth Opportunities: Be part of a company that develops leaders and provides a clear career path.
- Positive Culture: Work in a team environment that values respect, collaboration, and performance.
- Impactful Work: Take pride in keeping commercial HVAC systems running smoothly for businesses across the region.
- Work-Life Balance: We believe in working hard and living well, ensuring you have time to focus on what matters most.
If you’re ready to take control, optimize efficiency, and be a critical part of a growing commercial HVAC team, apply today!
Pay: $45,000.00-$70,000.00 per year
Benefits:
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care
Work Location: In person
