Customer Service & Administrative Support Representative
Kingston Aluminum Technology
545 Montreal Street, Kingston, ON
Full-Time | Monday to Friday | 8:00 a.m. – 5:00 p.m.
$20.00 – $22.00 per hour
Benefits Package & 3 Weeks Vacation
About Us
Kingston Aluminum Technology is a growing manufacturing company specializing in aluminum solutions for a diverse range of customers and industries. We are seeking a Customer Service & Administrative Support Representative to join our team and provide administrative, customer service, and operational support to our Sales, Engineering, Procurement, and Shipping & Receiving departments.
Position Summary
The Customer Service & Administrative Support Representative plays a key role in supporting daily operations and ensuring excellent service to our customers. This position requires a highly organized, detail-oriented professional who can manage multiple priorities, communicate effectively with internal teams and customers, and maintain accurate records and follow-up activities.
Key Responsibilities
Customer Service & Sales Support
- Respond to customer inquiries by phone and email in a professional and timely manner
- Provide administrative support to the Sales and Customer Service teams
- Assist with preparing quotations, customer documentation, and order information
- Maintain accurate customer records and communication logs
- Follow up with customers regarding orders, requests, and project updates
Administrative Support
- Perform a variety of administrative and data-entry tasks with a high degree of accuracy
- Manage documentation, filing, correspondence, and record keeping
- Coordinate internal communications and support cross-functional teams
- Assist with scheduling, reporting, and general office administration
Procurement Support
- Assist with purchasing and procurement of raw materials and supplies
- Communicate with suppliers regarding pricing, availability, and delivery schedules
- Maintain purchasing records and documentation
Shipping & Receiving Support
- Support shipping and receiving activities and related documentation
- Coordinate information between customers, suppliers, and internal departments
- Ensure records are updated accurately within company systems
Systems & Technology
- Maintain customer and sales information within HubSpot CRM
- Learn and utilize the company's ERP system (training provided)
- Generate reports and assist with data management as required
Qualifications
- Minimum College Diploma in Business, Office Administration, Customer Service, or a related field
- Minimum 2 years of experience in customer service, administrative support, manufacturing, distribution, or a similar environment
- Strong verbal and written communication skills
- Excellent organizational and time-management abilities
- High attention to detail and accuracy
- Ability to manage multiple priorities and meet deadlines
- Strong follow-up and problem-solving skills
- Proficient with Microsoft Office (Outlook, Word, Excel)
- Experience with CRM software; HubSpot experience is considered an asset
- Ability to work independently and collaboratively within a team environment
What We Offer
- Competitive hourly wage of $20.00–$22.00 per hour
- Comprehensive benefits package
- Three weeks of paid vacation
- Stable Monday–Friday daytime schedule
- Training and development opportunities
- Supportive and collaborative work environment
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Pay: $20.00-$22.00 per hour
Benefits:
- Casual dress
- Extended health care
- On-site parking
- Paid time off
Work Location: In person
