CUSTOMER SERVICE POSITION
True Blue Swim School
True Blue Swim School is proud of its reputation for providing a fun, professional, and supportive environment for our highly valued team. As we continue to grow, we are looking for reliable, customer-focused individuals to join our Customer Service Team.
This position is ideal for someone who enjoys helping families, communicating confidently over the phone, staying organized in a fast-paced environment, and being part of a positive team culture. The role is primarily phone call communications with a blend of customer facing responsibilities.
Position Overview
Our Customer Service Team is the first point of contact for many of our families. Team members assist with phone calls, emails, registrations, scheduling, waitlists, and general customer support across our swim school locations.
Qualifications & Requirements
Applicants must have:
- High school diploma or equivalent
- Post-secondary education in a related field (customer service, administration, business, education, communications, etc.) considered an asset
- Minimum 2 years of customer service, call centre, reception, or administrative experience
- Strong computer skills and comfort learning new software and systems
- Excellent verbal and written communication skills
- Professional, friendly, and confident phone manner
- Ability to multitask and stay organized in a fast-paced environment
- Strong problem-solving skills and attention to detail
Personal Attributes
We are looking for team members who are:
- Trustworthy, dependable, and accountable
- Self-motivated and proactive
- Positive, energetic, and solution-focused
- Patient and compassionate when working with families
- Passionate about learning and personal growth
- Inclusive, respectful, and team-oriented
- Fun — because we believe work should be enjoyable!
Availability
- Daytime, evening, and weekend shifts available
- This position starts part time with the possibility to move to full time
- This role is best suited to individuals seeking long-term, consistent employment
Why Work at True Blue Swim School?
- We genuinely care about our team
- Supportive and positive workplace culture
- Competitive compensation
- Opportunities for growth and development within a growing organization
- Fun, family-focused environment
- Meaningful work helping children and families
Pay: $16–24/hour
Please apply through our website:
https://www.trueblueswim.ca/employment
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Pay: $16.00-$24.00 per hour
Expected hours: No less than 15.0 per week
Ability to commute/relocate:
- Edmonton, AB: reliably commute or plan to relocate before starting work (preferred)
Education:
- Secondary School (preferred)
Experience:
- Customer service: 3 years (preferred)
Work Location: In person
