Johnston Group provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines, including Chambers of Commerce Group Insurance Plan, Canada’s #1 employee benefits plan for small businesses. JG is a platinum member of Canada’s Best Managed Companies and was named one of Manitoba’s Top Employers. We support a positive work atmosphere where we value the diversity in the people we serve and are looking for talent who will contribute to our diverse and inclusive workplace; where individual differences are recognized, appreciated, and respected. JG believes in giving back and contributes significantly to local health, arts, sports, and other community organizations.
The Trainer & Quality Analyst is responsible for providing the overall training for the Life & Disability Services Team along with performing daily quality reviews on completed work requests.
Your daily activities will be diverse as you develop ways to support process changes through continuous improvement. You will provide coaching and mentorship for trainees and existing team members, conduct quality assurance reviews to ensure accuracy and high standards are consistently met. Then you’ll share feedback, offer targeted recommendations, and track trends to steer future training. This will include developing new training materials, revising guides, and creating checklists to support ongoing learning.
The Trainer & Quality Analyst role is an essential component of the team as it ensures that proper training, tools, and supports are in place, allowing the team to be successful in performing their job while providing our clients with excellent customer service.
- Hybrid working model based out of our Winnipeg, MB office, with three days in-office per week.
Qualifications:
- 3 – 5 years of experience in a Trainer or related Adult Education position
- Experience in group benefits or insurance industry is an asset
- Exceptional time management and organizational skills
- Demonstrated excellent oral and written communication skills
- Ability to work closely on a one-on-one basis, in a team environment and self-motivated to work independently when required
- Ability to adapt and generate effective solutions on situations/issues as they are presented
- Detail oriented and well-developed analytical skills
- Open to feedback and willing to make changes based on feedback provided
- Proficient in Microsoft Office Programs
- Bilingualism (English/French) is an asset
JG welcomes the opportunity to provide accommodation throughout the selection process. Please contact us to discuss your requirements by email at [email protected] or by phone at 204-774-6677, ext 295.
