High Profile Concierge Toronto Eaton Centre
Position: Concierge
Status: Full Time
Hours: Rotating Continental (Days/Nights) – 12-hour shifts
Payrate: $24.00/hour
Overtime Method: Averaging agreement over 88 hours
Posting Date: June 26th, 2026
Internal Closing Date: July 3rd, 2026
External Closing Date: August 7th, 2026
Job Overview:
The Toronto Eaton Centre is one of Canada’s busiest and most high-profile destinations, located in the heart of downtown Toronto. The tenants and visitors to this property have high expectations for customer service, the Concierge position is key to supporting the customer experience. The site experiences high daily traffic, including? office tenants, retail clients, tourists, and special events. This dynamic environment requires a strong, outgoing presence, with a strong focus on creating a welcoming and comfortable environment.
As a Concierge at the Toronto Eaton Centre Office Properties, you will be responsible for maintaining a welcoming presence while delivering exceptional customer service. This role requires strong situational awareness, professionalism, and the ability to respond effectively in a fast-paced, high-traffic environment.
Key Responsibilities:
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Act as the first point of contact at key entrances, providing a strong presence to welcome visitors to the property
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Supporting access control to the property
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Identify and respond proactively to suspicious activity, undesirable behaviour or disturbances, using a tactful and friendly approach
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Ensure any lobbies or common areas remain clean by the contract housekeeping and report any issues to building management immediately
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Provide direction and assistance to visitors, call taxis for tenants upon request, maintaining a customer service-first approach at all times
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Work closely with Toronto Police, Property Management, and internal security teams as required
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Complete accurate incident reports, occurrence reports, and daily logs
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Maintain situational awareness in a fast-paced, high-traffic environment with a focus on de-escalation
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Enforce property rules, policies, and procedures in a respectful and professional manner
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Assist in the set up and execution of CF Tenant Engagement events hosted in office tower lobbies to enhance tenant experience
Prerequisites:
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Previous experience in a customer service role
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Security License in the province of Ontario
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Valid First Aid & CPR Level C from a WSIB approved provider
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Strong communication ?and interpersonal ?skills and? ?professional attitude
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Ability to handle stressful situations with tact and diplomacy
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Proficient in basic phone & computer skills
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Prior experience in security would be considered an asset
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Applicants who do not possess these certifications can opt into Paladin's Use of Force (UOF)/Management of Aggressive Behavior (MOAB) certification program prior to their onboarding training to ensure they meet the requirements of the position
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Legally authorized to work in Canada
Why choose Paladin?
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Opportunities for training and development
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Competitive salary and benefits package
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Work today, get paid today!
