Casa 1881 in Stratford is seeking polished, professional, and guest-focused Servers to join our upscale Italian restaurant and lounge, located inside The Windsor Hotel in Stratford, Ontario.
This role is ideal for someone who thrives in a fast-paced, high-standard dining environment and is passionate about delivering elevated service experiences across breakfast, lunch, dinner, and happy hour.
Position Overview
Reporting to the corporate team, this role is responsible for delivering exceptional table service while maintaining the standards of an upscale Italian dining experience.
As a key member of the front-of-house team, you will create memorable guest experiences through attentive service, strong product knowledge, and a refined, hospitality-driven approach.
Schedule Requirements
This role requires full schedule flexibility, as shifts may vary weekly and may include:
- Breakfast, Brunch, Dinner, and Happy Hour shifts
- Weekdays, weekends, and holidays
- Evening availability is required
Key Responsibilities
Dining Experience
- Provide attentive, professional, and personalized table service
- Guide guests through menus, features, and wine selections
- Demonstrate strong knowledge of Italian cuisine, ingredients, and preparation styles
- Anticipate guest needs and ensure a seamless dining experience
- Handle guest concerns with professionalism and urgency
Food & Beverage Service
- Take accurate food and beverage orders and input into POS system
- Serve food and beverages in a timely and polished manner
- Execute proper wine service, including opening, pouring, and presentation
- Support bar and lounge service during happy hour and peak periods
Dining Room Operations
- Set, maintain, and reset tables to upscale service standards
- Ensure cleanliness and presentation of dining room and lounge areas at all times
- Assist with opening and closing duties, including side work and setup
Team Collaboration
- Work closely with kitchen and bar teams to ensure smooth service flow
- Support teammates during peak periods to maintain service standards
Systems & Transactions
- Operate POS system and process payments accurately when required
Qualifications & Requirements
- Previous serving experience in a restaurant (upscale or full-service preferred)
- Strong communication and interpersonal skills
- Professional, polished, and guest-focused demeanor
- Knowledge of wine, cocktails, and Italian cuisine is an asset
- Ability to multitask and perform under pressure
- Smart Serve Certification (required)
- Food Handler Certification (asset)
- Experience with POS systems and specialty coffee is an asset
- Must be available for early mornings, weekends, and holidays
- Valid Canadian work authorization
- Ability to stand for extended periods
- Ability to lift up to 50 lbs
Compensation & Benefits
- Competitive hourly wage + tips (based on experience)
- Discounted Staff Meals
Pay: From $17.60 per hour
Experience:
- Restaurant: 1 year (required)
Location:
- Stratford, ON N5A 3K2 (preferred)
Work Location: In person
