Job Summary
We are seeking a skilled IT Analyst to join our dynamic technology team. The ideal candidate will provide comprehensive technical support, troubleshoot software and hardware issues, and assist in maintaining our network infrastructure. This role requires strong communication skills and a solid understanding of various operating systems and networking protocols. The IT Analyst will play a critical role in ensuring the seamless operation of IT services across the organization, supporting end-users, and implementing solutions to improve system efficiency.
Responsibilities
- Provide technical support for desktop, laptop, and mobile devices across multiple operating systems including Windows, macOS, and Linux.
- Troubleshoot and resolve software issues related to Microsoft Office, operating systems, and specialized applications.
- Manage and support computer networking components such as LAN, firewall configurations, and VPN connections to ensure secure and reliable access.
- Utilize ServiceNow, Jira, BMC Remedy, and other ticketing tools to document incidents, track progress, and communicate resolutions effectively.
- Assist users with help desk requests related to hardware setup, software troubleshooting, and network connectivity issues.
- Support the configuration and maintenance of network security measures including firewalls and VPNs.
- Collaborate with team members to implement system upgrades, patches, and new technology deployments.
- Maintain documentation of technical procedures and user guides for ongoing support activities.
- Communicate technical information clearly to non-technical staff and end-users to facilitate understanding and resolution of issues.
Experience
- Proven experience in IT support or help desk roles with a focus on desktop support, software troubleshooting, and hardware maintenance.
- Strong knowledge of computer networking concepts including LAN setup, firewall management, VPN configuration, and operating systems (Windows, macOS, Linux).
- Familiarity with ticketing systems such as ServiceNow or BMC Remedy for incident management.
- Experience supporting various software applications including Microsoft Office Suite.
- Knowledge of network security protocols and tools such as firewalls and VPNs is preferred.
- Excellent communication skills with the ability to provide clear instructions and customer service-oriented support.
- Ability to work independently or as part of a team in a fast-paced environment while managing multiple priorities effectively.
Job Type: Full-time
Pay: $44,680.31-$50,830.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Vision care
Work Location: In person
