Oversee property wide cleaning operations including Environmental Services, Hotel Housekeeping and Laundry departments to ensure the achievement of departmental objectives and service quality standards;
Plan, organize and monitor daily activities of the team; lead daily pre shift meetings;
Establish and maintain inventories; ordering and receiving of supplies to maintain necessary inventory levels while maintaining the operating budget.
Ensure quality and cleanliness standards are met by conducting inspections for all indoor and outdoor areas property wide;
Work closely with all departments within operations, communicating day to day updates and changes;
Support the day-to-day operation of the Housekeeping and EVS offices;
Perform various duties pertaining to inventory control and assist in ensuring equipment, supplies, amenities and linen are well stocked;
Schedule staff according to productivity standards and forecasted occupancy; update schedule changes and prepare daily rosters;
Monitor work order systems ensuring maintenance and cleaning issues are completed for property wide areas;
Manage cleaning assignments using rosters and automated work order systems to ensure staff are properly deployed to accomplish cleaning requirements on each shift.
Update the quality and cleaning status of all areas and ensure LMS accurately reflects the status of guestrooms;
Collaborate with other department managers to achieve company wide goals, resolve issues and promote teamwork
Respond to customer service issues promptly and professionally; lead by example ensuring team members are providing Diamond service to internal and external guests at all times;
Supervisor performance management, provide coaching and counseling, assist team member with inquiries and concerns;
Participate in recruitment efforts, hiring activities and staff training programs;
Lead a motivating team environment following company “R.I.T.E” values;
Coordinate Lost & Found items ensuring they are properly documented, stored, retrieved and discarded;
Deliver guest requested items to rooms and deliver linen as required;
Assist with coordinating special projects and deep clean schedules;
Maintain a professional appearance as per company grooming policy;
Keep work areas clean and free of safety hazards, debris and litter.
Perform all job duties in a safe and responsible manner.
Perform other related and compatible duties as assigned.
