CRMR is a family-owned Canadian hospitality company operating a collection of iconic mountain properties across the Canadian Rockies, including Buffalo Mountain Lodge in Banff, Deer Lodge and Post Hotel & Spa in Lake Louise and Emerald Lake Lodge in Yoho National Park. We are dedicated to delivering world-class dining, hospitality and service in some of the most breathtaking landscapes Canada has to offer.
Perks & Benefits
- Subsidized staff accommodation
- Subsidized meals on shift
- Complimentary stays at our sister lodges
- Staff rates at all CRMR properties
- Employee Benefits Program
- Discount on food and beverages at our hotel dining outlets
- Staff events and recognition programs throughout the year
- Opportunities for growth and advancement across our properties
- Access to staff fitness facilities (select properties)
- Annual wage and performance review
Why Work With Us
This isn't your typical 9 to 5. Working at CRMR means waking up to mountain views, building lifelong friendships with teammates from around the world and being part of a close-knit team that genuinely feels like family. We believe the best guest experiences are created by people who love where they work and here, the mountains are your backyard.
As key members of the Guest Services team, Shuttle Drivers/Bell Persons are the face of Canadian Rocky Mountain Resorts, delivering both the first and last impressions to guests. This role is pivotal in providing exceptional care during guest arrivals and departures, offering efficient, informative, and exemplary customer service, and ensuring safe transportation.
Duties & Responsibilities
- Greet, assist guests with luggage, and provide guest transportation by shuttle.
- Offer guests information about lodge services, local area attractions, and facilities.
- Communicate delays or issues impacting shuttle services.
- Perform vehicle safety inspections and maintenance.
- Adhere to safe driving practices based on training, weather, and road conditions.
- Assist guest services through special deliveries, snow removal, lobby support.
- Respond professionally to guest requests, questions, and concerns.
- Maintain cleanliness of vehicles, bell storage areas
- Assist guests requiring mobility assistance to their rooms.
- Support front desk agents during peak check-in/out times.
- Participate in emergency response procedures when required.
- Attend training to acquire full knowledge of company policies, procedures.
- Present professional appearance aligned with uniform standards
- Other tasks as assigned by leadership.
Skills & Experience
- Valid driver’s license with clean abstract
- Previous hotel experience preferred.
- Proven safe driving record with winter conditions experience.
- Strong communication, organization and time management
- Able to lift up to 50 lbs. and endure physical demands.
- Flexible schedule – able to workdays, evenings, weekends
- Familiarity with local area and attractions is a plus
Please note that only applicants selected for further consideration will be contacted.
Canadian Rocky Mountain Resorts (CRMR) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. CRMR is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.
If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-403-441-0375.
We look forward to receiving your application
Job Types: Full-time, Permanent
Pay: From $18.50 per hour
Benefits:
- Company events
- Discounted or free food
- Flexible schedule
- On-site parking
- Store discount
Application question(s):
- Will you be able to reliably commute or relocate to Emerald Lake Lodge (20 minutes away from Lake Louise, Alberta) for this job? For relocation, Staff Housing is available.
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
