About the Role
The Global Delivery Partnerships team is on a mission to maintain our position as the number-one delivery partner for the world's largest restaurant brands. We manage the most strategic global relationships in the restaurant vertical.
We are looking for a sharp, experienced people leader to join our team as Manager, Global Partners. In this role, you will lead a team of Account Managers and Account Coordinators who own day-to-day corporate and franchise brand relationships with our most strategic QSR and restaurant partners. For the brands you manage, you will set the vision - short and long term - and build the strategy and drive day-to-day activities that enable your team to exceed our quarterly and annual goals. You'll succeed in this role if you thrive in fast-paced environments, are a coach at heart, and possess a spirit of curiosity that drives you to continually learn and teach.
The ideal candidate brings deep expertise in enterprise account management or partnerships, a proven track record of leading high-performing teams, and executive presence to represent Uber at the highest levels of our partner organizations.
What You'll Do
- Team Leadership & Development
- Lead, coach, and develop a team ranging from Senior Account Managers to Account Coordinators, set clear performance expectations, deliver regular feedback, and conduct meaningful performance reviews
- Foster a culture of accountability, collaboration, and continuous improvement; drive adoption of best practices and use of tooling to improve team impact and efficiency
- Recruit, onboard, and retain top talent to build a best-in-class partnerships team
- Strategic Partnership Management
- Own the partnership strategy for your team's book of business, driving alignment across brand-level priorities and Uber's commercial goals
- Guide your team in building executive-level relationships with C-suite and senior decision-makers at partner organizations
- Serve as executive sponsor for select key accounts - directly engaging in high-stakes conversations, escalations, and strategic negotiations
- Lead or support high-value quarterly and annual business reviews, demonstrating ROI and identifying new growth opportunities
- Drive Commercial Outcomes
- Develop and implement joint business plans that unlock new revenue streams and strengthen long-term commitment to Uber's platform
- Identify and lead upsell and cross-sell opportunities across Uber's product suite (ads, promotions, integrations)
- Cross-Functional Collaboration
- Work effectively with internal stakeholders across Product, Marketing, Operations, Finance, and Legal
- Partner with Global Partner Ops and Analytics to develop performance insights, track KPIs, and surface recommendations to senior leadership
- Represent the voice of the customer internally and contribute to the broader GDP team strategy
Basic Qualifications
- 6+ years of full time experience
- Experience in account management, partnerships, business development, or consultative sales
- Experience managing a team
- Proven track record leading and developing high-performing teams in a fast-paced commercial environment
- Bachelor's degree or equivalent experience
Preferred Qualifications
- Experience in QSR, restaurant advertising, food delivery, or third-party marketplace space
- Background managing franchise or global enterprise brand relationships
- Experience working cross-functionally with Product, Marketing, and Operations at a high-growth tech company
- Track record of building scalable processes and playbooks that improve team performance
- Deep expertise in managing complex, enterprise-level partnerships with large global organizations
- Strong executive presence; ability to influence and build trust with C-level stakeholders internally and externally
- Demonstrated ability to drive commercial outcomes: quota attainment, revenue growth, and product adoption
- Excellent communication, presentation, and negotiation skills; comfortable leading high-stakes partner conversations
- Data-driven approach; strong analytical skills with the ability to translate insights into strategy
- Proficiency in Salesforce, Excel/Google Sheets, AI tools (such as ChatGPT, Gemini, etc.)
Bilingual (French or other languages) is a plus
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For Canada-based roles: The base salary range for this role is CAD$158,000 per year - CAD$175,500 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award, sales bonuses & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.
