Principal Responsibilities
Solve technical trading-related issues, independently where possible or leveraging teammates as necessary. Escalate to application and/or infrastructure subject matter experts (internally or at vendors) when appropriate. Manage communications to the trading staff and internal stakeholders regarding issue/resolution.
Build working relationships with trading groups in both US and UK.
Trading Infrastructure/Platform Status Communications
responsible for disseminating messages to the appropriate trading staff regarding trading infrastructure/platform issues, exchange updates, etc.
Assist with automating processes to achieve efficiency and streamlined trade support.
Document and create new knowledge base to provide the most effective solutions to trading issues.
Deployment of, support of, and monitoring of the firm's internal trading systems.
Coordinate with vendors, internal application owners, infrastructure owners, and tech support to ensure trading platforms are correctly installed, configured, and tested.
Liaise with development and infrastructure teams, prioritize tool enhancements, and coordinate and participate in software/new version releases.
