Job Title: ServiceNow CSM Consultant
Location: GTA, Ontario, Canada
Employment Type: Contract / Full-Time
Seeking a ServiceNow Customer Service Management Consultant to deliver customer-centric solutions and improve customer service operations through automation and workflow optimization.
- Configure Customer Service Management applications.
- Design customer workflows and case management solutions.
- Implement self-service portals and knowledge management.
- Gather and analyze business requirements.
- Support integrations with CRM and enterprise applications.
- ServiceNow CSM
- Case Management
- Customer Workflows
- Service Portals
- Knowledge Management
- Omnichannel Customer Support
- IntegrationHub
- REST/SOAP APIs
- 5+ years of ServiceNow CSM experience
- CIS-CSM Certification preferred
Candidates must have prior BFSI (Banking, Financial Services, and Insurance) industry experience.
For more details reach at [email protected]
