File Code: H10 July 6, 2026
Transportation Call Centre Representative
(35 hours per week – Temporary position)
STWDSTS is a consortium of five school Boards, Conseil scolaire du district catholique Centre-Sud, Conseil scolaire de district du Centre Sud-Ouest, Dufferin-Peel Catholic District School Board, Upper Grand District School Board and Wellington Catholic District School Board providing transportation services to the students residing in Wellington and Dufferin Counties.
POSITION: Transportation Call Centre Representative
Service de transport de Wellington – Dufferin Student Transportation Services
LOCATION: 66 Arrow Road, Unit B, Guelph, Ontario
SALARY: $19.60 /hr
DATES: August 17, 2026 to September 25, 2026
Reporting to the Operations Manager of Service de transport de Wellington – Dufferin Student Transportation Services (STWDSTS) the Call Centre Representative is responsible for responding to public inquiries and assisting with call-volume that occurs during school year start-up.
RESPONSIBILITIES:
- Responding to phone inquiries from school staff, parents and bus operators;
- Assisting other office staff as directed – clerical support;
- Guide parents through account set up in BusPlanner web portal;
- Assisting with emergency response, resolving daily transportation issues as they arise;
- Other transportation related duties as assigned.
QUALIFICATIONS:
- Excellent oral and written communication skills;
- Excellent problem-solving skills;
- Familiarity with the school bus industry as it relates to pupil transportation would be an asset;
- Ability / experience working in a high stress environment;
- Ability to maintain a calm, professional demeanor on the phone;
- Ability to utilize various software programs;
- Familiarity with transportation planning software would be an asset;
- Previous experience in an office related environment;
Darren Gowing, Operations Manager
Service de transport de Wellington – Dufferin Student Transportation Services
66 Arrow Road, Unit B, Guelph, Ontario N1K 1T4
or
email: [email protected]
Only those candidates selected for interviews will be contacted.
The successful candidate must provide an original Police Records Check.
Job Types: Full-time, Fixed term contract
Pay: $19.60 per hour
Education:
- Secondary School (required)
Experience:
- Customer Service: 1 year (preferred)
Language:
- Fluent English (required)
Work Location: In person
