Inside Sales / Order Desk Representative
Capital Gear Ltd. – Drivetrain Specialists
Join Our Team!
Capital Gear Ltd. is a trusted leader in drivetrain repair and heavy-duty truck parts. We are currently seeking a motivated, mechanically inclined Inside Sales / Order Desk Representative to join our growing team.
The successful candidate is organized, dependable, self-motivated, and committed to providing exceptional customer service. If you enjoy working in a fast-paced environment where no two days are the same, we'd love to hear from you.
What We Offer
- Competitive compensation
- Comprehensive benefits package
- Paid vacation
- Paid statutory holidays
- Overtime opportunities
- Stable, full-time employment
- Friendly, team-oriented work environment
- Opportunity for long-term career growth
Position Summary
As an Inside Sales / Order Desk Representative, you will be responsible for assisting customers with heavy-duty truck parts, processing orders, preparing quotes, supporting the service department, and helping maintain efficient warehouse operations. This role requires strong organizational skills, mechanical aptitude, and the ability to manage multiple priorities while delivering outstanding customer service.
Key Responsibilities
- Provide professional, courteous service to customers by phone, email, and at the parts counter.
- Prepare accurate quotations for parts, labour, warranty claims, and core evaluations.
- Process customer orders quickly and accurately.
- Convert quotes into work orders and ensure required parts are available.
- Create purchase orders for non-stock parts and work with vendors to source inventory.
- Pull, organize, and stage parts for work orders.
- Support rebuild technicians by ensuring required parts are available when needed.
- Return unused parts to inventory and complete all required documentation.
- Process core returns and maintain accurate inventory records.
- Maintain inventory bin locations and organize warehouse stock.
- Assist the Service Manager with shop parts requirements.
- Work closely with the production, service, and warehouse teams.
- Assist with shipping, receiving, inventory counts, and general warehouse duties.
- Perform other related duties as required.
Qualifications
The ideal candidate will possess:
- Valid Class 5 Driver's License
- Experience in heavy-duty truck parts, drivetrain components, or a related mechanical field
- Strong knowledge of transmissions, differentials, and drivetrain components is considered an asset
- Previous experience in inside sales, parts sales, or order desk operations
- Excellent customer service and communication skills
- Strong organizational and time management abilities
- Ability to prioritize multiple tasks in a fast-paced environment
- Computer proficiency, including Microsoft Office and inventory management software
- Ability to work independently while contributing to a team environment
- Strong attention to detail and accuracy
Preferred Experience
Experience with any of the following would be considered an asset:
- Heavy-duty truck parts
- Drivetrain or transmission components
- Warranty processing
- Inventory management
- Purchasing
- Shipping and receiving
Why Capital Gear?
At Capital Gear Ltd., our people are our greatest asset. We pride ourselves on delivering exceptional service to our customers while providing a workplace where employees can build long-term careers. We value hard work, teamwork, integrity, and continuous improvement.
If you're looking for an opportunity to join a respected company with a strong reputation in the heavy-duty industry, we'd like to meet you.
Apply today and become part of the Capital Gear team!
Pay: $50,000.00-$90,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Work Location: In person
