Job Overview
Clawbird Pty Ltd is seeking a motivated and customer-focused Client Support Specialist to join our growing team. In this role, you will assist clients with inquiries, provide support related to company services, and help ensure a positive customer experience. This position is ideal for individuals who enjoy problem-solving, communication, and working in a fast-paced technology environment.
Responsibilities
- Respond to client inquiries through email, chat, and other communication channels.
- Provide information regarding company products, services, and support resources.
- Assist clients with account-related questions and basic troubleshooting.
- Maintain accurate records of customer interactions and support requests.
- Escalate complex issues to the appropriate departments when necessary.
- Follow up with clients to ensure issues have been resolved satisfactorily.
- Support day-to-day administrative and customer service operations.
- Contribute to maintaining high levels of customer satisfaction and service quality.
Requirements
- Strong written and verbal communication skills.
- Excellent customer service and interpersonal abilities.
- Basic computer proficiency and familiarity with online platforms.
- Strong organizational skills and attention to detail.
- Ability to work independently and manage multiple tasks effectively.
- Problem-solving mindset and willingness to learn new systems and procedures.
- Previous experience in customer support, client services, or administrative support is considered an asset but is not required.
This position is ideal for candidates passionate about technology support who thrive in fast-paced environments requiring excellent communication skills and technical expertise.
Pay: $36,291.82-$67,280.56 per month
Benefits:
- Employee assistance program
- Life insurance
Work Location: In person
