Account Executive
Pay: From $72,000/year
Position: Customer Success Manager
Location: Remote (8:30am - 4:30pm MT)
Job Type: Full-Time
About Impact IQ Marketing
NOTE: IF YOU ARE GENUINELY INTERESTED IN THE ROLE, ANSWER THE QUALIFYING QUESTIONS IN DEPTH. YOU WILL BE GIVEN FAR MORE CONSIDERATION IN THE HIRING PROCESS THAN SOMEONE WHO SIMPLY SUMBITS THEIR RESUME.
Impact IQ Marketing is a fast-growing digital agency based in Edmonton, Alberta. We help businesses scale through SEO, content marketing, and digital advertising. We’re performance-driven and client-obsessed. As we continue to grow, we’re hiring a remote Customer Success Manager who can take over a full book of active clients immediately.
This is a client-facing role focused on retention, communication, and organized task management. You’ll be the main point of contact for your accounts, running monthly meetings, keeping clients informed, and making sure every request gets documented and completed.
What You’ll Do
- Lead monthly client meetings (prep, delivery, follow-up)
- Handle all client calls and emails as the primary point of contact
- Track and manage client requests in our CRM to ensure nothing gets missed
- Work with the SEO team to route tasks correctly
- Follow up with clients proactively and close the loop on open items
- Look for upsell opportunities and pass them to the sales team
- Retain existing clients whose contract is coming up due
- Take over an existing client book immediately
What We’re Looking For
- 3–5+ years in customer service, client success, or account management
- Strong background in contract retention
- Basic website design/development skills is a strong asset
- Sales experience is a strong asset
- Confident communication skills over the phone and in meetings
- Strong task management and organizational skills
- SEO understanding is a strong asset
- Experience working inside CRMs (HubSpot experience is a bonus)
- Proficient in frequent context switching
- Ability to work MST hours (8:30am - 4:30pm)
- Ability to manage multiple client relationships at once
Why Join Impact IQ
- Own client relationships and be the voice of the client
- Stable role with room to grow into leadership
- Tight-knit, fast-moving team
- Performance-based growth and raises
- Paid time off
- 100% remote as long as you work MST hours
How to Apply
Apply to this posting on Indeed and attach your cover letter here. Emails sent to Impact IQ inboxes will NOT be attended to for the purpose of hiring for this role, so DO NOT send them.
Job Types: Full-time, Permanent
Pay: From $72,000.00 per year
Benefits:
Application question(s):
- Are you familiar with SEO? If yes, PLEASE ELABORATE
- Do you have experience retaining contracts? If so, PLEASE ELABORATE
- Are you familiar with fast-paced, REMOTE environments? (NOT physical, REMOTE) If so, PLEASE ELABORATE
Experience:
- Account Executive: 3 years (required)
Location:
Work Location: Remote
