We are looking for a customer-focused Administrator to join our team. The successful candidate will be responsible for performing a variety of administrative tasks and must be organized, detail-oriented, and able to deliver exceptional customer service in a fast-paced environment.
Responsibilities include, but not limited to:
- Scaling trucks utilizing our custom scale software & preparing customer scale tickets
- Maintaining Workhub online - Scanning and data entry of various items
- Assist Operations team with various reporting requirements
- Processing payables and reconciling vendor accounts
- Process weekly billing and reconciliation of customer accounts
- Setting up new customer and vendor accounts
- Process AP and AR requests
- Provide support to the administration team
- Support all departments with document writing as needed
- General office duties
- Answering phones and managing email correspondence in a professional and timely manner, ensuring a positive experience for all customers and vendors
- Daily scanning/filing
- Serve as a front-line point of contact for customers, handling inquiries, resolving concerns, and escalating issues as needed with a solutions-focused approach
- Build and maintain strong relationships with customers and vendors through clear, professional, and courteous communication
Qualifications:
- Experience with SMS Turbo would be an asset but not mandatory
- Experience with QuickBooks would be an asset but not mandatory
- Strong proficiency in MS Office including Outlook, Word & Excel
- Exceptional customer service skills with a professional and friendly demeanor
- Strong written and verbal communication skills
- Ability to multitask and work within deadlines
- Ability to work independently and within a team environment
- A proactive, problem-solving attitude with a commitment to customer satisfaction
The candidate must have reliable transportation (no public transit available to site).
Work Schedule:
Monday to Friday, 9am to 5pm | Saturdays & Holidays as needed
Work Remotely
Job Type: Full-time
Pay: From $22.00 per hour
Expected hours: 40 per week
Experience:
- receptionist: 2 years (preferred)
- Accounts payable: 2 years (required)
- Accounts receivable: 2 years (required)
- administrative assistant: 2 years (required)
Language:
Work Location: In person
