Location:
243 Consumers Road, Toronto, Ontario, M2J 4W8
At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.
Why this role is important?
About the team
Pharmacy Experience at Shoppers Drug Mart shapes how millions of Canadians interact with their pharmacy and how thousands of pharmacy teams deliver that care every day. We own the strategy, product, and experience design behind a multi-year transformation of patient and pharmacy-team touchpoints.
About the role
We're hiring a Senior Product Strategist to lead product across a portfolio of pharmacy digital programs. You’ll dig into the problem space to find problems worth solving, shape the solutions collaboratively with partners, develop the business case to win funding, gather requirements directly from pharmacists and patients, write the product briefs our delivery partners build against, and hold the bar on user experience as features ship.
Your work balances three lenses on every decision: business priorities, the workflow our pharmacy teams use, and the experience patients have with us. You'll partner with operations, technology, and external product delivery teams to turn strategy into shipped product.
What you'll do
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Set product strategy and own the multi-year roadmap for a portfolio of pharmacy digital programs spanning patient-facing channels and pharmacy-team workflows
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Build the business case for major investments as they relate to pharmacy experience. Size the opportunity, model the value, defend the assumptions
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Maintain a single ranked backlog of priorities across the portfolio and reconcile it against the broader pharmacy strategy.
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Lead service design and discovery work: conduct primary research with pharmacy teams (pharmacists, technicians, store operations) and patients, synthesize findings into insights, build visual artifacts (i.e. journey maps) and facilitate workshops that ideate new solutions and surface requirements.
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Translate research insights into product specs and briefs that delivery partners build against
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Own the user experience bar across both audiences. Review what's shipping, push back when the UX drifts from intent, and validate delivered product against the requirements you set
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Brief executives. Write the steerco narratives, business cases, and decision documents leadership uses to fund and direct the work
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Collaborate in a matrixed environment alongside internal operations, internal technology, and external delivery partners
What you'll bring
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6+ years in product management, product strategy, or a closely product-adjacent role (e.g. product consulting, internal product strategy in a large operator)
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A track record of authoring business cases that survived executive scrutiny: sizing opportunities, modeling value, defending assumptions in a skeptical room
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Hands-on service design experience: conducting primary research (interviews, observation, ride-alongs), synthesizing findings into insights, producing visual artifacts (journey maps, service blueprints), and facilitating workshops with cross-functional groups
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Strong UX judgment. You can review a wireframe, prototype, or live build and call out where it fails the user, even if you don't draw the fix yourself
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Excellent written and verbal communication. You can move from a working session with engineers to a VP brief without changing register
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Comfort operating in a matrixed organization where you don't own the delivery teams. You build agreement by being right and being clear
What's a plus
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Direct experience in pharmacy, healthcare, or retail operations (e.g. former pharmacist, healthcare PM, frontline retail leader)
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Formal training in service design, UX research, or human-centred design
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Fluency with AI-native tools and how they reshape product work
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Experience translating multi-year roadmaps into annual investment plans
Tools you'll use
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Strategic planning and analytics: Excel, Tableau, Power BI
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Documentation and collaboration: Confluence, Jira, Miro
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AI: ChatGPT
Why work at Shoppers Drug Mart?
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.
Take ownership of your work and find more ways to care about your work, co-workers, customers and community.
How You’ll Succeed:
At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
Employment Type:
Full time
Type of Role:
Regular
Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.
Hiring Range / Échelle salariale à l’embauche :
$100,000.00 - $132,000.00 / 100.000,00$ - 132.000,00$ (per year / par an)
A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.
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