About Us
Ensurity delivers reliable, real-time tracking solutions that give retailers and law enforcement agencies fast, accurate visibility into the whereabouts of their assets, mobile units, and personnel. We combine the latest technology with hands-on support to help our partners operate with confidence.
Role Overview
As a Customer Liaison, you'll be the friendly, knowledgeable voice our customers count on. Working across multiple computer systems and custom software, you'll connect with retail and law enforcement clients by phone and email, solving problems and delivering the kind of service that builds lasting trust. It's a fast-paced role that rewards curiosity, adaptability, and a genuine desire to help people.
Schedule
● Training/Nesting: Monday–Friday, 10:00 AM–6:00 PM (approximately 3–4 months)
● Post-training: schedule may vary based on business needs. Available shifts include 9:00 AM–5:00 PM, 10:00 AM–6:00 PM, and 11:00 AM–7:00 PM
What You'll Do
● Maintain professionalism and build positive rapport with every customer
● Use multiple computer systems and custom software applications
● Communicate effectively via phone and email
● Manage inquiries, resolve issues, and provide accurate solutions
● Answer product, pricing, and availability questions knowledgeably
● Process shipments using FedEx and UPS tools
● Proactively engage with customers and suggest best practices
● Investigate and resolve complaints, prepare reports, and make recommendations
● Stay current on product knowledge and company policies
What You Need to Succeed
● Strong customer service skills and a professional demeanor
● Ability to learn new and proprietary software quickly
● Adaptability in a rapidly changing environment with new products and services
● Strong teamwork skills and the ability to thrive under pressure
● Flexibility to work overtime as needed, including evenings and Saturdays
Job Details
● Job Type: Full-time
● Pay: $25.00 per hour
Benefits
● 401(k) matching
● Dental insurance
● Vision insurance
● Health insurance
● On-the-job training
● Flexible schedule
● Paid time off
Schedule Details
● 8-hour shifts (overtime may be mandatory during peak seasons)
● Monday to Friday, with occasional weekends as needed
Job Type: Full-time
Pay: $25.00 per hour
Benefits:
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Vision care
Ability to commute/relocate:
- Newmarket, ON L3Y 8X7: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Give an example of a time you had to lean on a teammate or supervisor to solve a customer issue. How did that go?
- This position supports both retail and law enforcement clients — two very different types of customers. How would you adjust your approach between the two?
Education:
- Secondary School (preferred)
Experience:
- Customer service: 2 years (preferred)
Work Location: In person
