Job Description
As a Care and Services Manager (CSM), you will provide clinical leadership to a team of Clinical Supervisors and frontline healthcare professionals, ensuring the delivery of safe, high-quality, patient-centered care. You will play a key role in supporting staff, driving continuous quality improvement, and fostering positive relationships with patients, families, healthcare partners, and community stakeholders.
We value our employees and invest in their success by offering:
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Competitive health and dental benefits
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Employee and family education assistance
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Career growth and advancement opportunities
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Employee Assistance Program (EAP)
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Employee recognition and appreciation programs
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Exclusive employee discounts and perks
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A collaborative and supportive work environment
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Lead, coach, and mentor Clinical Supervisors in delivering exceptional patient care.
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Provide clinical guidance and support to frontline nursing staff.
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Foster a culture of accountability, collaboration, and continuous improvement.
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Act as the primary clinical resource for complex care issues and escalations.
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Monitor care delivery, clinical outcomes, and operational performance indicators.
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Oversee Continuous Quality Improvement (CQI) initiatives and corrective action plans.
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Review, investigate, and follow up on client safety incidents.
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Ensure compliance with organizational policies, professional standards, and regulatory requirements.
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Develop and manage the on-call schedule for Clinical Supervisors.
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Participate in recruitment, interviewing, onboarding, coaching, and performance management of Clinical Supervisors.
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Ensure staff complete all mandatory education and competency requirements.
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Support employee engagement, professional development, and succession planning.
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Respond to clinical concerns from staff, contractors, clients, families, and funding agencies.
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Participate in care conferences with healthcare teams, funders, and community partners.
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Build strong relationships with multidisciplinary teams and external healthcare organizations.
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Demonstrate respect for cultural diversity, privacy, dignity, and confidentiality in every interaction.
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Stay current with industry best practices through ongoing education, professional networks, and conferences.
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Promote evidence-based clinical practice across the organization.
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Current registration in good standing as a Registered Nurse (RN) with the College of Registered Nurses of Alberta (CRNA).
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Bachelor of Science in Nursing (BScN) preferred.
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Minimum of 3 years of formal nursing leadership experience.
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Minimum of 2 years of clinical nursing experience as an RN in a community healthcare setting.
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Experience leading multidisciplinary healthcare teams is considered an asset.
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Strong understanding of Alberta healthcare legislation and professional standards, including:
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Mental Health Act
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Substitute Decisions Act
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Health Care Consent legislation
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Privacy and Personal Health Information legislation
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Working knowledge of community nursing best practices, including:
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Palliative Care
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Wound Care
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IV Therapy
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Chronic Disease Management
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Excellent leadership, coaching, and conflict resolution skills.
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Strong critical thinking, decision-making, and problem-solving abilities.
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Outstanding written and verbal communication skills.
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Proficiency in Microsoft Office (Word, Excel, Outlook) and healthcare information systems.
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Current Canadian First Aid and CPR certification (issued within the past 12 months).
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Valid Class 5 Alberta driver's license.
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Reliable, fully insured vehicle available for work-related travel.
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Ability to work flexible hours to support operational requirements.
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Successful completion of a Criminal Record Check with Vulnerable Sector Screening (VSS).
We are committed to creating an inclusive, respectful, and accessible workplace where every employee has the opportunity to succeed. Accommodations are available throughout the recruitment and selection process upon request.
Full time
ParaMed is Canada's leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. Our dedicated team of skilled professionals delivers a wide range of services to meet the full care spectrum of care needs including high-quality nursing, therapeutic, personal support and home support. We work hand-in-hand with health system partners to deliver personalized and coordinated care, support independent living and relieve capacity pressures on hospitals. Today, our national reach enables expanded access to care in homes and communities across Canada, allowing us to support more people in more places than ever before.
We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.
Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.
We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.
ParaMed is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities.
ParaMed is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at [email protected].
We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.
