Owns the complete post-sale customer journey by managing every stage of the order lifecycle from purchase to final delivery. This role serves as the primary connection between customers, manufacturers, and warehouse operations, ensuring orders are processed accurately, communicated proactively, and completed seamlessly. Through exceptional customer service, persistent vendor follow-up, and strong cross-functional coordination, this position plays a critical role in protecting the customer experience and upholding Luxe Furniture Company's reputation for service excellence.
Key Responsibilities
Order Management
- Receive and enter customer orders and purchase orders (POs)
- Place orders with manufacturers and track progress
- Maintain visibility on all active orders from purchase to completion
- Monitor timelines and proactively follow up on delays or issues
Customer Communication
- Primary point of contact after sale is completed
- Provide updates on order status, arrivals, and next steps
- Schedule deliveries and pickups
- Conduct follow-up after delivery/pickup to ensure completion and satisfaction
Vendor / Manufacturer Management
- Primary liaison with manufacturers for shipping, receiving, and order status
- Follow up consistently to ensure commitments are met
- Escalate and resolve issues related to delays, accuracy, or fulfillment
Issue Resolution & Warranty
- Handle customer issues post-sale
- Submit and manage warranty claims with manufacturers
- Work toward resolution of product, shipping, or fulfillment concerns
Warehouse Coordination
- Work closely with Warehouse Manager on incoming inventory and receiving
- Schedule all deliveries and pickups
Role Requirements
- 3–4+ years experience in customer service, logistics, retail operations, or order management
- Experience in furniture, home goods, or luxury retail considered an asset
- Strong ability to manage full order lifecycle independently
- Excellent communication skills across customers, vendors, and internal teams
- High attention to detail and strong organizational skills
- Comfortable managing multiple active orders in a fast-paced environment
Job Type: Full-time
Pay: $23.00 per hour
Experience:
- Vendor management: 3 years (required)
- Customer relationship management: 3 years (required)
- Retail sales: 3 years (preferred)
Licence/Certification:
- Driving Licence (preferred)
Location:
Work Location: In person
