The role of the Assistant Housekeeping Manager is to assist the Housekeeping Manager in the efficient and effective overall running of the housekeeping department. They are to ensure the comfort of guests in our hotels and lodges by assisting the Housekeeping Manager in the training, coaching and development of the housekeeping team to ensure that guest rooms and public areas are clean and properly presented. The Assistant Housekeeping Manager must promote a positive image of the property to guests and staff, and must be pleasant, friendly and able to address problems or special requests.
Responsibilities:
Team management/Employee relations
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Training and mentoring of staff
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Manage all housekeeping staff including supervisors, ensuring all required duties are being performed to a high standard
- Focus on Employee Engagement through feedback, staff appreciation and recognition
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Supports supervisors in conducting performance reviews
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Seeks and values the input of others during routine tasks, projects or when making decisions
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Assist in the hiring of seasonal staff including supervisors, team leads and room attendants
Initiative
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Able to prioritize tasks and find extra tasks to complete without direction
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Anticipates obstacles and thinks of next steps and alternatives before they arise
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Asks questions and does research to learn more about the issue
Problem Solving
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Knowledgeable about the unit types and an understanding of all room amenities
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Quick to adapt to issues with guest rooms/staff and provide the best solution
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Ensure maintenance issues and damages are reported and logged for repair
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Troubleshoot issues with amenities in guest rooms
Guest Service/Relations
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Liaise with Front Desk and Management to provide the best experience for guests
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Work with supervisors to ensure guest rooms are ready for arrival
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Conduct spot inspections to ensure guest rooms and common areas meet standard
- Knowledgeable on the resort and able to give guests accurate information
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Develop a customer focused team
Planning and Organization
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Conduct morning meetings with the supervisors
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Oversee supervisors with the daily assigning of teams and tasks
- Ensure all documentation is completed to a high standard
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Complete weekly inventory and ordering of stock
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Complete scheduling and payroll when assigned
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Continuously adapt priorities and responsibilities in response to changing needs
- Minimum 2 years’ experience in a supervisory or management role.
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Basic understanding of Microsoft Suite, reservation and housekeeping software.
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Valid Class 5 BCDL required.
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Have a clear understanding of the importance of health and safety in the workplace.
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Physical mobility and stamina required.
- Professional positive attitude is required.
- Excellent time management skills.
- Previous customer service experience.
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Skilled communication skills.
- Strong organizational skills.
- Criminal Record Check (current within 3 months of employment start date).
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Workplace Hazardous Materials Information System (WHMIS) is an asset.
