ORGANIZATION SUMMARY
PISE is a charitable non-profit organization that provides education, programs and services across South Vancouver Island, while managing the Pacific Institute for Sport Education facility. We are nationally recognized for work in the areas of physical literacy and inclusion and also deliver the esteemed Canadian Sport School program for high performance athletes in Grades 10 to 12. Our vision is to transform lives through healthy activity and sport by providing physical activity, health and sport education programming and services for children, youth and adults that focus on inclusion, physical literacy, active living, and the development of performance sport.
POSITION SUMMARY
The Fitness Centre Receptionists are responsible for assisting all clients with membership and all program registrations, monitoring client waivers, inputting program attendance in addition to a range of other administrative duties and direct customer service. The Fitness Centre Receptionists are also required to be Occupational First Aid (OFA) Level 1 certified as they provide first aid coverage for all occupants of the facility during operating hours. The Fitness Centre Receptionists are required to fulfill the job duties efficiently and accurately without direct supervision.
KEY ROLES & RESPONSIBILTIES
- Friendly greeting and customer service for all clients
- Use online client registration system
- Provide program/membership information and registration including fee collection
- Cash transactions and daily reconciliations
- First Aid attendant to all building first aid emergencies
- Handling phone-in and in-person inquiries
- Checking ID, membership and waiver information
- Handing/signing out equipment, towels, keys
- Awareness of facility bookings and assist with facility tours
- Assisting team with facility rental set ups and take downs as necessary
- Assisting team with room set ups and take downs as necessary
- Responsible for opening and closing of the building; ensuring all doors are locked and secured
- Cleaning fitness equipment and assisting with maintenance in fitness centre
- Signing out fitness equipment to clients
- Light cleaning duties and tidying throughout facility as necessary including the High-Performance Gym, Regeneration Room, etc
KNOWLEDGE, SKILLS & ABILITIES
- Fitness Centre Receptionists are responsible for providing Occupational First Aid (OFA) coverage for all occupants of the facility. Candidates must either be OFA level 1 - Standard First Aid certified, or, be prepared to complete the 1 Day training. OFA course fees to be covered by PISE. Applicants must be 16 years of age to fulfill the duties of OFA attendant as required by WorkSafeBC BC.
- Current Police Information Check with Vulnerable Sector Screen, or willingness to provide one prior to start of position
- Demonstrated previous experience in customer service; cashiering and retail
- Sales skills preferred
- Working knowledge of Microsoft Office, experience using Outlook and other basic computer skills
- Ability to prioritize and multi-task in a busy environment
- Strong work ethic: reliable, team player, positive attitude, independent, enthusiastic and outgoing
- Experience in fitness or recreation settings an asset
- Healthy lifestyle & an interest in health and wellness
Must be available to work morning, nights and weekend shifts
QUALIFICATIONS
- Current Police Information Check with Vulnerable Sector Screen, or willingness to provide one prior to start of position
- Healthy lifestyle and an interest in health & wellness
TO APPLY
Applications will be reviewed as they are received. Please submit a resume and a cover letter by 11:59pm, August 14th, 2026 to:
Jordan Paterson
Human Resources & Administrative Coordinator
[email protected]
Pay: $18.25-$20.25 per hour
Benefits:
- Casual dress
- Company events
- On-site parking
Work Location: In person
