Transdev Canada is hiring a Depot Manager for our Richmond, BC location.
Transdev Canada is seeking an experienced Depot Manager to lead the day-to-day operations of our Richmond Depot. In this leadership role, you will oversee frontline operations, supervise a team of Road Supervisors, Check-in Clerks, and Drivers, and ensure the safe, reliable, and efficient delivery of transit services. You will play a key role in workforce planning, employee engagement, customer service, regulatory compliance, and operational performance while fostering a strong culture of safety and accountability.
If you are a hands-on leader who thrives in a fast-paced, unionized environment and enjoys coaching teams, solving operational challenges, and delivering exceptional service, we'd love to hear from you.
Your Role
- Promotes Safety as a core value at all times. Communicates and positively promotes the Company vision, values and culture
- Assumes first line supervision of location employees including Road Supervisors, Check-in-Clerks and Drivers. Ensures company policies and procedures are followed.
- Processes and audits employee payroll on E-time.
- Ensures driver shift coverage, including AV, sick leave and time off requests. Conducts annual vacation and shift sign ups twice per year.
- Works closely with Trip Coordination (Call Centre) to ensure daily staffing goals are achieved. Minimizes driver labor shortage. Efficiently uses standby drivers. Responsible for delegation of daily shift assignments.
- Ensures drivers have the daily documentation necessary to complete their routes. Ensures vehicles dispatched are in proper working condition and daily DVI (pre- and post-trip) forms have been submitted. Ensures that service leaves the gate on time.
- Ensures all safety documentation is completed and forwarded to the Safety Department in a timely manner. Participates in the Safety Solutions Team as required
- Tracks and maintains employee attendance system, processes driver and operations staff vacation requests. Maintains/orders necessary driver and staff uniforms.
- Responds to customer complaints and conducts investigations. Fosters strong customer relationships by effective and consistent communications and the desire to exceed client expectations.
- Leads employee investigations and conducts root cause analysis. Drives employee engagement and recognition. Coaches, trains and mentors employees.
- Recommends and disciplines operations personnel. Interviews and assesses drivers and staff.
- Coordinates with maintenance to ensure availability of fleet to complete service.
- Completes necessary daily and/or weekly reports for company and customer.
- Provides accurate and timely operational and financial reporting as required.
- Ensures compliance with corporate policies, processes and procedures, as well as reporting requirements according to federal and provincial regulations.
- Performs all other related duties as assigned.
The Perks
- Competitive annual salary of $85,000–$95,000
- Comprehensive benefits package, including medical, dental, and pension
- Opportunities for career growth with one of North America's leading transportation providers
- Collaborative and supportive team environment
- Opportunity to make a meaningful impact by delivering safe, reliable, and sustainable public transportation
- Work for an organization that values diversity, employee development, and continuous improvement
Your Profile
- Bachelor's degree in business, Transportation, Operations Management, or a related field, or an equivalent combination of education and experience
- Minimum 5 years of experience in transportation, transit, logistics, or a similar operational environment
- Minimum 3 years of leadership or supervisory experience
- Experience working in a unionized environment
- Strong understanding of transportation operations, workforce planning, and employee scheduling
- Demonstrating commitment to workplace safety and regulatory compliance
- Experience managing payroll, attendance, and operational reporting
- Proven ability to coach, mentor, and develop employees while maintaining performance and employee relations
- Strong analytical, problem-solving, and decision-making skills
- Excellent organizational and time-management skills with the ability to prioritize multiple competing demands
- Strong interpersonal, verbal, and written communication skills
- Proficiency with Microsoft Office, including Excel, Outlook, and Word
- Ability to maintain professionalism, confidentiality, and sound judgement in a fast-paced environment
- Full-time, on-site position based in Richmond, BC
- 40 hours per week
- Flexibility to work extended hours, weekends, and holidays as operationally required
- Travel throughout the HandyDART service area may be required
Join an international Group strongly rooted in the communities
Transdev is an international leader in mobility at the service of communities. We design and operate public transport networks - buses, coaches, trams, trains, shared bikes, ferries, and more - to empower freedom to move everyday thanks to safe, reliable and innovative solutions that serve the common good.
Because we are people serving people, our 105,000 employees have a positive impact on people and society. It is by taking care of them that we empower people to move forward.
In March 2023, Transdev Canada expanded its reach in western Canada by acquiring First Transit. By joining forces, Transdev Canada is now the largest multi-modal privately owned transportation company in Canada.
And what about you? What drives you?
