PRIMARY PURPOSE
Facilitates the delivery of CMBC’s Recover at Work program services for primarily low intervention type cases, including early intervention and return to work planning, disability case management, and health and wellness promotion. Liaises with multiple stakeholders including employer, employees, union and third-party insurers (WSBC/ICBC/STD/IC). Provides team support by coordinating various programs, projects and initiatives within the Occupational Health Group. Provides project administration and acts as a key resource for Occupational Health Group (OHG) specific programs including analytics.
KEY ACCOUNTABILITIES
Provides support in the implementation and administration of CMBC’s Recover at Work program, projects, initiatives, and activities for employees with injuries and illnesses; develops and implements creative and early intervention rehab plans based on the specific function of the employee, while taking into consideration their role and departmental needs.
Leads the full cycle of the return to work process for low intervention cases from intake to return to work/termination, including early intervention and rehabilitation, graduated return to work and/or modified duties, and obtaining medical clearance as required for both occupational and non-occupational cases. Triages complex files to the Occupational Health Specialists as needed.
Ensures employees are fit and safe to return to work under the appropriate medical rules (CCMTA/Seafarers).
Liaises with internal and external stakeholders to determine RTW needs and assist in the development of RTW plans; reviews and interprets documents, including medical information, to ensure RTW plans are aligned and compatible with employee’s abilities. Coordinates, communicates and documents the stay at work and return to work plans and schedules.
Identifies and resolves logistical issues for stay at work and return to work schedules to ensure successful implementation and provides related status updates to stakeholders.
Educate and coach employees through the process by providing guidance on what needs to be done to ensure the greatest chance for recovery and return. Refers employees to appropriate community and/or medical resources as required.
Tracks, records, and maintains statistical information regarding the Recover at Work program and assist the analysts in producing monthly information as required for departmental reporting and appropriate steering committees.
Provides project and logistical support to the OHG and related committees such as the Rehab/RTW Committee, Accommodation Committee, Defuser Program etc. Ensure own assigned action items are completed, and committee documents are updated.
Ability to understand and apply WorkSafeBC and other 3rd party insurer contractual language and policy to disability management cases and ensure adherence to all relevant policies and procedures. Participate and support in legal proceedings as it relates to individual disability management cases.
Supports health and wellness programs by attending and providing relevant information at applicable fairs and events as needed.
Writes to medical providers in order to obtain medical information in order to support return to work and fitness for duty requirements.
