About Unico Power
Unico Power develops Intelligent EV Charging and Energy Management Systems (EMS) for residential and commercial multi-unit buildings. We work closely with property managers, residents, electricians, and contractors to deliver reliable, scalable EV charging solutions.
Every building is different, and every day brings new challenges. We’re at the forefront of the energy transition, creating tech that matters. We are looking for someone who enjoys solving problems, learning new technologies, and making things work.
About the Role
This is not a traditional technician role, and it’s not just a desk job. You will step in as the lead troubleshooter when things get tricky—whether it’s hardware, software, or customer-side.
One day you may be remotely analyzing a network issue, using command lines, or coordinating with a property manager. The next day you’ll be on-site working alongside electricians, using physical probes to test hardware, commissioning equipment, or guiding teammates in the field. We are looking for a steady voice when things get hectic—someone who takes full ownership of issues from start to finish and confidently works with both technology and people.
Responsibilities
- Troubleshoot EV Charging and Energy Management Systems (EMS) remotely and on-site.
- Support residents, property managers, electricians, contractors, and installation partners.
- Diagnose and resolve hardware, software, networking, and operational issues.
- Perform site visits for troubleshooting, inspections, commissioning, and maintenance.
- Coordinate issue resolution between customers, contractors, and internal teams.
- Configure, test, update, and replace equipment when required.
- Maintain accurate documentation and service records.
- Identify opportunities to improve processes and customer experience.
- Support the continued growth of Unico Power's operations and service programs.
- Jumping in as the lead troubleshooter when things get tricky—hardware, software, or customer side.
- Guiding teammates in the field and being the steady voice when things get hectic.
- Supporting our deployed systems at customer sites. This includes both remote troubleshooting and on-site work. Our customers include Residential and Commercial multi-unit-residential buildings.
- Understanding the hardware and software of multiple connected power and communication devices as a system.
- Using web interfaces, command line tools, log files, physical probes, and other digital, electrical or mechanical methods to test system components in the field.
- Diagnosing hardware and software problems and correcting them, such as by reconfiguration, update, replacement, or cooperation with other team members.
- Travel to customer buildings (must have a Class 5 Driver’s License and vehicle).
- Continuing improvement of your skills, product knowledge, and workflow including identifying opportunities for tool improvements and automation.
What Success Looks Like
- Trust: Customers and partners trust you because you communicate clearly, act with empathy, and always follow through.
- Ownership: You take initiative instead of waiting for someone else to solve a problem.
- Composure: You remain calm, focused, and solution-oriented when unexpected challenges arise.
- Autonomy: You can independently manage multiple priorities and changing situations in a fast-paced environment.
Qualifications
Required Qualifications
- Problem-Solving Mindset: Strong troubleshooting abilities with a hands-on, can-do attitude and natural curiosity around electronics and hardware.
- Communication: Excellent spoken and written English communication skills; comfortable translating technical jargon for non-technical customers.
- Adaptability: Comfortable working independently in dynamic, evolving environments.
- Mobility: A valid Class 5 Driver’s License and access to a reliable vehicle for travel to customer buildings.
- Technical Foundation: Basic knowledge of microcontrollers or embedded systems (e.g., Arduino) and the ability to identify faults in electronic systems. Understanding of building electrical system—specifically the CEC (Canadian Electrical Code) /NEC (National Electrical Code)
Preferred Qualifications
We select based on what you will do, not just what you have done. Having any of the following is a major asset:
- Understanding of building electrical systems, network operations, or building automation.
- Experience in customer support, technical support, field service, operations, or retail/sales.
- Experience working within a start-up environment or a combined hardware/software company.
Why Join Unico Power?
- Real Impact: Work at the forefront of EV charging and energy management technology with the freedom to make a difference (no just following checklists).
- Skill Growth: Gain massive exposure to electrical systems, networking, software platforms, and field operations in a rapidly growing industry.
- Great Culture: Be part of a close-knit, collaborative team where your voice is genuinely heard and initiative is rewarded.
To Apply
Please submit your resume and tell us about a challenging problem you solved independently and how you approached it.
Pay: $50,000.00-$60,000.00 per year
Benefits:
- Mileage reimbursement
- Paid time off
Application question(s):
- Please describe the most technically challenging problem you personally solved from start to finish. How did you determine the root cause and what was the outcome?
Experience:
- Customer Support: 3 years (required)
Language:
Work Location: Hybrid remote in Vancouver, BC
